The matter first began when Airbnb froze payment on my account. I opened a simple ticket to inquire why. First Airbnb said I had to fill out a US tax account form. This was false, as I am in Canada. I spent time and money trying to resolve the matter based on this false tax advice.
Next Airbnb said I needed to become a business and provide my business details. Again, I investigated; this was also false.
Lastly it was a simple matter unrelated to what Airbnb support told me. I then asked to escalate this horrible matter when I was given blatantly false information and to be given a chance to provide feedback on the specific conversation. After wasting my time telling me they’re working on it behind the scenes but can’t talk to me about my own ticket, they had the audacity to tell me I was making a bigger deal out of it than it really is.
Because of how poorly this has been handled I feel very unsafe hosting on Airbnb. Moreover, I have not received any confirmation from Airbnb on what they did wrong. They are sending me cookie cutter generic responses that don’t relate to my issue.
I have an outstanding case with Airbnb. They refuse to give me a ticket number so I can reference our conversation. They have been most unprofessional and unhelpful and keep trying to close the ticket without resolving anything.