We’ve done business with Airbnb in the past and it was okay. This time around, our email address had changed, so we had to come in ‘new.’ That meant we had to go through the process of setting up a new Airbnb account, and boy, has that process changed.
First we were asked to give them a phone number so they could send us a code to proceed. I don’t like giving out my phone number, but okay. They called, I got the code, entered it, and continued. Next they wanted front and back photos of a government-issued ID with my photo, and specifically asked for a driver’s license of a passport.
Think about how much information about you is on either of those documents: they get your full name, date of birth, address, license or passport number, photo and your signature. A hacker’s dream. I instead entered pictures of two of my dogs (they later came back and said those were insufficient).
They let me continue at that point and now asked for a new picture of me using my computer camera (don’t have one) or an app they will send to my cell phone. At this point I quit and complained to their so-called ‘help’ site (never got an answer).
If this happens to you, no matter how good that rental looks, stop and think about all the personal information you’d be giving to Airbnb. No site is immune from hacking. Airbnb can claim they’ll protect your information, but that’s baloney. They don’t care about your private information or they wouldn’t ask for it. Asking for it also shows that Airbnb simply doesn’t trust you. They assume from square one that you’re trying to screw them somehow even though they will have your credit card to assure payment.
Other rental sites, like HomeAway, have rentals at comparable prices in the area you want to rent. I’ve been renting all over the world for forty years (well before Airbnb existed). These other companies don’t ask for the detail of information that Airbnb does. At least not yet.