I have been online and on the phone with Airbnb all day. I cancelled a cottage I rent every summer at the same time I annually attend a workshop at a college. The college cancelled all workshops last Friday. I canceled my Airbnb on Saturday.
My agreement stated I could have a full refund by June 28: “After 3:00 PM July 7, full refund minus service fee.” So 80 days out from July 7, Airbnb is keeping a service fee of $97.78 for what the case manager basically said, tough luck. That’s the the agreement I made when I hit the ‘reserve’ last July 2019. Greedy.