I’ve been an Airbnb Host for over a year without significant problems, but this experience showed me that I’ve really just been lucky not having a nightmare hosting experience before now!
Long story short, I had a guest book one of my rooms for a 3 months stay, just like I’ve done many times before. I received my first payment from Airbnb as usual… but then when the second monthly payment was due, I received a crazy email message from Airbnb saying that they couldn’t process the payment from the guest! What’s even crazier, they didn’t cancel the reservation until 7 days AFTER the last date had passed that the guest had actually paid for, meaning that I was going to lose at least a full 7 days of rental income and presumably I no longer had any form of security deposit to protect me… ALL WHILE THE NON-PAYING GUEST WAS STILL LIVING IN MY HOUSE!!!
What sort of idiotic policy is that? Airbnb waited until the last minute to charge the guest, then waited an additional 7 days before cancelling the reservation with a message (attached) that basically said “sorry, but we’re not going to pay you anything else, beginning 7 days ago. Good luck getting rid of this leech of a guest!” Why wouldn’t Airbnb charge the guest sooner, so if there was a problem I could cancel the reservation and kick out the guest before their paid time expired?
I wrote back to Airbnb asking them to clarify the situation… but they never responded! I emailed them asking if they could use the $400 Security Deposit (my standard deposit) that they should have previously collected to at least pay me for the 7 days the guest had already stayed without paying before the reservation was finally cancelled… no response from airbnb after several days.
What a total scam airbnb has become! I thought it was a brilliant concept, and it is, but the execution abysmal and the policies lack any sense of foresight or basic protection of their CORE value, their HOSTS, it’s truly shocking to me that no competitor has destroyed them by now! It’s like comparing Facebook to Myspace. Myspace was “great” until Facebook came along and showed everyone just how horrible Myspace actually was! Who will be the new “facebook” of home rentals and put Airbnb out of business?
PLEASE share this story with any current Airbnb Hosts you know so perhaps they can save themselves from this type of horrible situation dealing with such a stupid and irrational company.