Got Bitten by a Rat in my Sleep at this Airbnb


I stayed at a goat farm in North Carolina. The house was rustic but seemed pretty clean and the hosts were nice. So my friend goes to work very early in the morning around 4:00 AM. My friend lives in the area and has a car. She was staying at the Airbnb with me since it seemed like a nice getaway.

I woke up around 4:30 in the morning to a pain in my hand. I jerked away and heard something scurry off. When I turned on the light, my pinky was covered in blood. I woke the host up to let her know. She made me a cup of tea and basically told me I did not need to go to the ER because her husband did not want to wake up to drive me.

When my friend got back from work she insisted that we go to the ER. I got antibiotics and am not awaiting a bill which I’m sure will be very expensive. Airbnb took over two weeks to get back to me and offered me nothing. Finally, after back and forth for a month they offered me $50 which is about what the antibiotics cost. Still in a standstill with them but wow I don’t think I’ll ever feel comfortable at an Airbnb ever again.

Airbnb Host Tries to Assault Underage Drunk Guests

About a year and a half ago now I stayed with Airbnb for the first time in Nashville. As soon as we arrived, my host poured shot upon shot of alcohol down my then underage friend’s throat. He offered to show us a good place to eat. That went well.

Later that night he invited himself out on the town with us. Up until this time he was cool so we didn’t really question it. We went out and he started getting grabby with my friend, who made it loud and clear she was not interested. He then abandoned us in the middle of Nashville, knowing both of our phones were dead. Finally I was able to hail a taxi with a phone charger so I could get the address and return to the house.

We made it back to his place and went inside. Since my friend was drunk, I had a few drinks myself. It was 2:00 AM, so we decided to hunker down for the night and leave that place first thing in the morning. We put his dog in the bedroom with us (which he previously had given us permission to do) and went to sleep. An hour passed and I heard him come home. I got up and let him know we made it back and we were leaving in the morning. At this point he apologized for his behavior and seemed fine. I went back into the room and locked the door. I know for sure because I showed my friend it was locked, as she was still unsure of him.

About an hour later I was asleep but awoke suddenly. I could sense someone was in the room. I sat up and saw his shadow crawling across the floor. I yelled “WHAT ARE YOU DOING?” Along with a few other choice words. He told me he was looking for his dog (who was white and very clearly laying on the edge of my bed, very visible even in the dark). I told him to get out, along with a few other choice words. I then locked the door again and propped a chair up against it.

As I was trying to process what just happened I picked up my phone to see the time and noticed it wasn’t charging. Thinking maybe he unplugged it while crawling around, I saw it was still plugged into the wall. I then went to turn on the lamp; it didn’t work, and neither did the other two. It hit me this man literally turned the power off to our room to prevent us from turning on the light while he was in there.

Now I was in survival mode. I packed all of our belongings and got my friend out of bed in about five minutes. We made a plan, jetted out of the house and out to my car, and sped off.

We called the Airbnb emergency number and initially they were great. They paid for us to get a hotel for the night and refunded our money from the host. They also told us he was blocked from the website and gave me a $300 credit to use within the year. I tried three times to use the credit; it always said there was an error and to contact customer service. They always said they would figure it out and get back to me but never did.

After my $300 expired I swore to never use Airbnb again. Finally a friend convinced me to try one more time, so I made an attempt to book and found I still couldn’t, as if my account was locked or something. Again, I contacted customer service and again, I was told they would figure it out and get back to me. They never did. This company is garbage. They will cover their rear while an emergency is taking place but besides that the customer service is terrible. Do not stay with Airbnb.

The review I left on their page a week or so ago is attached. Conveniently I got an email today saying “after a routine review of my account I have violated the terms of service so I can no longer be a supported guest”… funny how they can ignore me for over a year until I go public with what happened.

Airbnb Doesn’t Care about its Customers


So, we recently moved to Portugal and needed somewhere to live for three months before our permanent home was ready. We found (what we thought) was a lovely listing on Airbnb. The host was great – the pics looked great – there was a river view, and it was a pretty decent price at around €800/month. When we arrived, we thought, “hmmm… this place does not look as good as the photos.” There was a foul smell coming from the kitchen – but we thought: “ok, we’ll look for another Airbnb in a week or so.”

The host was actually really nice – however, he hasn’t been to his apartment in ages and lives in the north of Portugal. He had the sink looked at and the smell was taken care of. Then the rain came. That’s when we had pots on the floor catching leaks. Next, we noticed a lot of black mould coming through. We brought it to his attention – he apologised and said someone would look into it. At this point we couldn’t find another Airbnb available until July 1st. So we said, “alright, we’d stay for now” – mainly because we’d come down with a cold and case of food poisoning within the first two weeks and couldn’t bear the thought of moving all our stuff in our condition.

So we’re looking and looking for another Airbnb – suddenly – I’m locked out of my account – no notification or anything. I’ve seen other people post with a contact us lock. Nope – I can log in but the website disappears and only the header and footer show. Wtf. No contact info either for Airbnb – they make it a challenge to figure out how to get a hold of them. The best excuse I got for that? “Well, we only want that number used for emergencies!” HAHAHAHAHA. Yeah, when an emergency happens the last thing a person wants is to have to stress and become a Google ninja to find their contact information. Makes total sense.

Anyway, with nowhere to go, we negotiated to stay after our booking date ended until we could find something else and sort the place out at a reduced rate. FINALLY, we find an Airbnb phone number and call – the girl says she’ll send the issue to the correct department… crickets for two weeks. I respond to the email they sent me (that says “reply here”) to no response. Now I’m pissed. We’re almost two months in a toxic mouldy place with no way to book another location on Airbnb. Also, I was told if I set up another account it would be against their terms of use. Plus, I want the good feedback I have on my account from previous rentals so people would trust renting to me.

We finally had to set up a Facebook account – thinking we could message them on there. Nope. So we publicly posted with photos of the conditions we have to live in and I can’t access the booking system to get us out of it. They respond with the typical “We’re sorry here’s an emergency number.” That girl? She couldn’t care less. She said, “sorry- because you’re past your booking date when you first got in touch.” Umm, yeah- because you made it impossible to find your contact information!

Anyway, she tells us she sees we’re in the emergency queue but they have a lot and are backlogged (weeks apparently) so we are screwed. We’re both getting sicker by the minute and we can’t find anywhere else to go on holiday because it’s also high season and places have been booked up. Airbnb should be ashamed of themselves letting sites like this be rented to people. I’m not going to lie – our host has been as nice as possible and apologetic – he didn’t realise it was in the condition it was in (or so he claims) but Airbnb staff have been dicks. I don’t appreciate their lack of transparency when it comes to being able to reach them. I’ve included some pics of our lovely place and its mould. The whole place is damp and wet. I’d include the link to our sublet but I still can’t access it.