Unfortunately, my experience at Liz’s place has to be added to the list of Airbnb horror stories. First of all, her profile photo was fake, and not a picture of her. That should have been my first warning sign when I checked in. I arrived at her apartment to find it in a state of disrepair. The doorknob to my bedroom was missing; she said a previous Airbnb guest had broken it (scary sign number two). The linens and bed were soiled, and had not been washed from a previous guest’s use. The bedroom was covered with dust. When I tried to shower my first evening in the apartment, the loose glass shower door fell to the floor, nearly shattering and injuring me. Because of the broken shower, I was unable to bathe or shower for the duration of my stay. During the course of my stay, Liz began asking me for cash for various things in her apartment she said were broken (that were already broken when I arrived). One night, she arrived at the apartment drunk at about 2:00 AM, waking me and behaving in a threatening and scary manner. I promptly checked into a hotel the next morning. On top of this, every review I have attempted to write about this experience has been deleted entirely and censored by Airbnb, so that other guests cannot be warned.
It’s 2:15 AM and I’ve just passed the 20-minute mark on hold with Airbnb customer service for the second time in the last hour. The first time, after 40 minutes on hold, my call was disconnected. I suspected my host (for a scheduled five-week stay) was drunk when I called to say I’d be arriving late. My suspicion was confirmed upon arrival, when I encountered the staggering, slurring host, who bounced off the hall walls as I was shown to my room. The room was very nice and as describe, except for the curtain that separated my room from his. As I paced around weighing my options, loud slurred endearments to his dog boomed from behind the curtain. Decision made: I had to leave. I grabbed my unpacked things, and knocked on his closed bedroom door. As my host opened up, he fell backwards, and accepted my decision to depart from a slumped position on the floor halfway between the hall and his bedroom. On my way out, I noticed the front door had been left wide open, and all the lights were on. Being an Airbnb novice, I had thoroughly researched this host and location. Every posted review was sterling, the host bio was appealing and congenial, and the photos showed a lovely home with a situation ideal for my purposes. It’s now 2:38 AM, and Airbnb customer service just disconnected me… again. I doubt the website will be at all useful, as several attempts to find a help topic appropriate to my situation came up empty. Clearly, the site is designed to frustrate any effort to seek immediate resolution and satisfaction. This was my first and could be my last experience with Airbnb.