We booked this apartment in Harlem for $780 total. Flash forward to more than a week later (booking was instantly confirmed and the host and I chatted) when I receive a request of alteration, i.e. “your host wants to modify the reservation – pay an additional $710.”
Naturally, I rejected the request and asked the host what was going on. The host answered that “due to high demand for the weekend” (we were staying four nights) she made the business decision to double the price. I told her that although it’s fair game to adjust price to demand, we already booked and already agreed on a price, and that it is not normal business to ask for double the amount. Can you imagine a world like this? “I’m buying this phone… wait, too many people want it. Give me back your credit card – it’s now double or I might take the phone back.
I reached out to Airbnb who talked to her. Her answer was that she needed more money for this booking, and that, if we weren’t willing to negotiate, then “she might need to cancel the booking”. Might. I asked the host to either uphold or cancel the reservation; there was no answer. I had to get in touch with an Airbnb case manager (who, by the way, did a wonderful job – they cancelled for us with no fee and gave us a coupon to make up for the difference in price to rebook somewhere else due to being close to the departure date). However, the classy host is still operating on Airbnb and continues to force her way through her bookings.
Another person lived a similar situation before me and yet the apartment has not received a single soul yet. Airbnb has let her schedule open for our dates so she’s basically getting out of this without any penalty. I’m sure one way or another this will bite back, but just wanted to keep everyone informed and aware.
Beware of these disgusting practices; it doesn’t stand by Airbnb but you have to get a manager on the phone. Standard employees don’t have any power besides trying to mediate the conflict. I reached out through email, phone, and Twitter. The answer was fairly fast and I could get in touch with someone immediately every time. but had to wait the whole day to get the case manager.