Airbnb Supports Fraudulent Listings by Hosts

I checked into my cabana and it was listed as having two beds. There was one bed in a closet. The previous tenant had busted the TV, left it up on the wall, and had no plans to replace it. The pool and hot tub were freezing. There was no hot water in the shower. The space heaters, which were the only source of heat, kicked off continuously because they were plugged into power strips.

I immediately contacted Airbnb and informed them of the fraud. They told me that I had to give the host a chance to fix it. After four days of no sign of repair, I called Airbnb back and moved out. The host would not even take their phone calls for a week. It’s now three weeks later and I have spoken to twelve caseworkers, a specialist and one manager and now the final answer is I’m not getting my refund because apparently this is all my fault. Airbnb has left me with nowhere to go. They have kept my money, ruined all of my holidays plans and caused a great deal of stress. They are criminals.


Ripoff in Quito Ecuador I had booked 3 nights with Gerardo and Irene in Quito Ecuador. Of course they were replying to me immediately when I inquired and booked, but when I had to cancel for medical reasons (Cancer) – suddenly their replies were very well spaced so to speak. Rather than offer me a refund which was applicable in this case, or at least a partial refund, they changed and said basically too bad. They claimed it was their busy season but when I had someone check their vacancies for the same days they had plenty of room. No help from Air BNB – Irene and Gerardo in Quito are definitely crooks.

Thanks for nothing, Airbnb

We had booked a flat in Barcelona last August and paid $600 for five nights. Before the Barcelona leg of our trip, we stayed in another apartment (also booked through Airbnb) in Paris for five nights, which worked out well.

Prior to flying to Europe, I had communicated with the host of our apartment in Barcelona, who said he would arrange a car service from the airport to the apartment, and asked me for my flight details. That was the last I heard from the host. When we arrived in Paris, I began emailing him, asking him if he was able to arrange a car for us as he said he would, and for check in details. Each day, my emails were ignored, and I heard nothing from the host.

The night before leaving Paris and flying to Barcelona, I decided enough was enough, and I called him. The host was immediately abusive, and began screaming obscenities at me, so of course I hung up on him and immediately tried to call Airbnb for assistance. I waited on hold for 40 minutes ($2 a minute adds up quickly) before I gave up and emailed them.

Airbnb responded by sending us links to three different apartments that they suggested we try…however the apartments didn’t have our dates available. We then received an email from Temperance at Airbnb…a Customer Experience “Specialist” who said our case had been sent to a member on her team, and that we would be in good hands. I replied that we were now on our way to Spain with no place to stay, and a child with us.

And, that was the last time I ever heard from Airbnb. I have been emailing Temperance daily, and it has now been four days. I had to go into the original booking and cancel it, and they issued a 50% refund. We had to shell out the money to stay in a hotel, so I will be contesting all charges with my credit card company once I am back in the states, as I’m not paying for services not rendered.

I am also not able to leave a review for the host (his name is Kristian, if anyone is interested) who was a complete psychopath, so there is no way to warn potential future guests of his.

I will continue to email – and call, once I am back in the States – Airbnb until someone from their incompetent organization acknowledges me.

Airbnb are criminals.