As a host with properties on both platforms, my policy is simple: I offer a lower rate with non-refundable options. I suggest that the guest obtain travel insurance if they are concerned about unforeseen events. If a guest does not get insurance and can’t travel, it’s like someone buying a car and not having insurance. When an accident happens, and I don’t have coverage, I want someone else to pay. This is what insurance is for to offer coverage and benefits in unforeseen situations.
I am a host on both platforms and agreed to the initial terms. Airbnb unilaterally changed the terms on me as a host, and offered full refunds against my policy and suggestion to obtain travel insurance coverage.
VRBO gives us the discretion to make the decision for refunds and suggests we do, but it’s at our suggestion and the reason why I stay with VRBO. I have worked with guests to provide win-win solution and am happy. I will change all my listings to VRBO while avoiding Airbnb at all costs as they screwed us by going back on our agreement on strict refund policy with the guest to obtain travel insurance.
What’s next? A regular flu, or there’s a accident that the guest gets into to fully refund them because of an unforeseen tragedy? Or should they encourage travel insurance vs unilaterally changing terms on a host?
If hosts don’t list on Airbnb because they screwed them, then guests wont be able to rent a good place… or not the better places at least. I won’t list my upgraded properties at low prices on Airbnb ever again.