I moved from California to Oregon. I did not tell Airbnb of my move. I did not even think about it until I wanted to go on a trip several months later. A lot of things changed with the move: my old phone number, a landline, changed. The credit card used for the Airbnb account was changed as I had a new address. So now I am locked out of my Airbnb account. The only verification they will accept is to send a code from my now defunct phone number. I have called their call center three times. The second time I was given a ticket number. I received an email from the Trust and Safety Team; they told me to log on to my account:
Someone accessed your account with the correct login credentials, but our system indicated that it might not have been you. I’ve taken steps to reverse those changes and notify any affected hosts or guests.
1. To regain access to your account, log in and follow the guide that will help you reset your password: https://www.airbnb.com/login. For tips on making a strong password, visit: https://www.airbnb.com/help/article/980
2. Change your email password.
3. Change passwords on all accounts linked to Airbnb. That can include Google, Facebook, LinkedIn and/or Twitter.
4. Complete our verification process with your valid government ID, a selfie taken at the time of verification, and your profile photo. Complete these steps here: https://www.airbnb.com/account-verification Paying or communicating outside of Airbnb can put you at greater risk for fraud and phishing.
When I tried to do as I was asked the same thing occurred. The only way to verify my account is by a defunct email, so I replied:
When I did as you suggested and tried to reset my password, what happened was the only way to check my verification is through my old phone number. As we have moved states, this is impossible. I do notice that there is another phone number, which I do not recognize. I am unable to access my account because of this, therefore I am unable to change my password. I suggest you put a block on this account as I do not want someone else using my information. Can I open a new account?
Any emails I sent were returned to me as unable to deliver. This is how Airbnb helps its customers? I am beyond words.