I had an Airbnb account for years. When I left town for a couple of weeks, I contacted all of my guests with information on how to get into my place. During the time I was gone, Airbnb contacted me (from email, etc.) as they were requesting a provide a new ID. They needed it immediately (for whatever reason) and cancelled my account while I was gone. I returned to find my guests were stranded – numerous guests; I had lost income. Worst of all it has been months and no one at Airbnb can seem to resolve the issue or even figure out how to reactivate the account. Hours on hold, no contact numbers or email addresses to reach out. They are the worst.
I have been an Airbnb host for more than four years and in two countries. My review history ranged between 4-4.5 stars. Generally speaking I received lower ratings from those nitpicky guests this very website warns you about and great ratings form seasoned travellers who appreciate our friendly approach and willingness to assist guests with any reasonable requests for queries.
Last month we got this quiet, serious American girl with her two study mates. She had just signed up for Airbnb in March this year. I was their first booking. They wanted to stay for almost 1.5 months. Although I earn much better to rent to short term guests, I agreed to host them and even give them a discount, as it seemed they were nice people.
That was the wrong inclination. Firstly we discovered that although going to uni and studying aerospace engineering and nuclear physics (which they claimed to be their majors) doesn’t mean people know that one doesn’t hang wet laundry all over their host’s wooden furniture. Surely they wouldn’t do that at mum’s place? When we kindly asked them to hang it outside (we live in a country with daily sunshine and stuff dries in a blink of an eye) we were sneered at and ignored until reminded the second time.
For more than 40 days we lived under the same roof, yet they couldn’t muster more than a hello, which was usually initiated by us and they just politely answered to. Then they were gone. The place was filthy and some household items (hangers, plug adapters) were missing. We got a phone call from Airbnb that stated we were being terminated. No explanation was given and no one cared that our guests were filthy, and stole from us. This can’t be real.
Since I have discovered in life that (a German proverb says: “Recht haben und Recht bekommen sind zwei verschiedene Dinge”, i.e. “To be in the right and to be done justice are two different things”) I have now followed Kelly Kampen and opened 9Flats.com and Flipkey accounts. I will be actively promoting these in any way possible.
Go to hell, Airbnb. No one needs you. You are pretentious and unfair and outright biased, racist, etc. There will be other competitors. Let’s open the market to more competitors.