Tag Archives: airbnb cancellation no reason

Airbnb Hell in Japan After Cancellation

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I had the worst experience in my life with Airbnb in Japan. I’m a permanent resident in Japan and had to book a place for a short stay while I’m waiting to go back home. The host who handled my stay treated the situation as if it was nothing. The place was dirty with cockroaches everywhere, plus bedbugs.

I tried to contact him by phone several times and he didn’t answer the calls at all. I don’t know what his issue was with residents: he didn’t answer the calls, he just didn’t want to chat. I decided to report directly to Airbnb support, which tried to get a refund to minimize the damage from the situation.

On Oct. 3, after Airbnb tried to reach the host for a whole day, the host cancelled my stay at 10:00 PM and asked me to leave the place by 10:00 AM the next day just like that, without any previous notice. I had to spent money on transportation, hotels, and handle the moving out by myself with more than 300 kg of suitcases and stuff.

I confess that Airbnb did a good job but I don’t see any protection for the guests in these cases. How come hosts can do this with such short notice? Especially in Japan, where everything is so proper and you have to give notice for everything. I’m very disappointed with the service, the place, the host, and specially his attitude.

I don’t recommend foreigners stay at Airbnb properties in Japan. You won’t have any rights. It’s much better pay for a hotel where you won’t have troubles like this. I will go determine my rights with my lawyer, because this is not the right attitude. I felt offended and disrespected.

Airbnb Cancelled Without Reason in Long Beach

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We had booked a home from Airbnb for the first time. We were to stay at a house in Long Beach, CA. We have used VRBO many times in the past without any issues from us or our hosts. My husband was graduating from Biola. We had married at a young age and never got to have a honeymoon, so we were excited for his graduation and time together alone. We booked the home months in advance.

We pulled up to the Airbnb and the owner was very aggressive, wanting to know who we were. When we explained we were the people supposed to be spending the week at her home, she stated Airbnb cancelled our reservation without reason. Because we were in Long Beach it was just 0.5 miles to the Westin (very nice) where we stayed.

Multiple attempts were made to reach Airbnb to find out what happened. This was a month ago. We have not received a response, though we did get our money back in full. I will never rent an Airbnb again. I tell anyone who will listen not to either. We will go back to our trusty VRBO. My family and I live in the southern outer banks of NC. Let me say that if you paid for an Airbnb here in the summer, and they cancelled last minute you would be sleeping in the sand. Luckily for us, we were in a large urban area with many options. Someone else might not be so lucky in a smaller area.