I have reported this issue to Airbnb. It involves booking issues. A courteous young man tried to help. Unfortunately, he works for a company that has no control or, evidently, no interest in the legitimacy of its listed rental properties.
My friends and I are planning a trip to Spain and Morocco. We are trying to pay ahead and have all issues resolved before our departure date. We have, so far, had very little trouble with booking in Spain. The only issue is that when searching for a property you enter the number of guests and the number of nights requested. Then a list of available properties appears, and you choose a property and book it.
At that time most properties either give you the option of either a partial or a full payment. We always chose the full payment option. As to the number of nights, that isn’t exactly the information the computer needs; it needs the day of arrival and day of departure, not the number of nights. It took us a while and several mistakes to figure this out. A clue from Airbnb would have been helpful.
Other than the number of nights issue, Spain, so far, has been relatively smooth sailing. I say relatively because here comes the headache… Morocco.
As with Spain, we entered the dates and number of guests and a list of available properties appeared. We read the comments, compared prices, and chose a place that was listed at $87/night. As with our other bookings , when a partial or full payment was given, we would chose the full payment option. Our total appeared on the screen as $524.22. Okay, fine, we say. Joke was soon to be on us.
The next email from this property was about a new charge of $976, with add-ons of a cleaning fee of $39.84 (reasonable) and a service fee of $111.60. A charge of $137.54/night was being charged per guest. Whatever happened to the $87 originally quoted in the initial property description?
After making an inquiry as to the change, a new total cost was emailed to us. This time the total was in Euros – €725.00 – with a cleaning fee of €35 and a service charge of of €27.13 deducted from the total. So, when you look at a property, after having submitted all the necessary information, and you receive a list of available properties that meet your criteria, and they advertise a price, beware. Once they have your credit card, it’s open season for bait-and-switch scams, and Airbnb can but won’t do anything about it. Buyer beware.