Airbnb Room in Seattle is Anything but Clean

I planned a trip with my daughter and two grandchildren to visit the Seattle Zoo. I went on Airbnb and found a listing advertised as a cozy and clean room in Lynnwood. The communication with the host was very poor. On all occasions, communication stopped between us and the host because the host stopped responding.

First we sent the host a message on Airbnb after completing the booking to confirm that it would be suitable to stay with four people in the room as it was only advertised for three; the host never responded with an answer. Second, the host never messaged us with check in information. We arrived after the scheduled check in time posted on the Airbnb listing not knowing if anyone would be there to meet us, or if we should have been provided with a code for a lockbox for a key to gain entry.

Third, after arriving we went out to dinner to discuss how we felt about the place. We then texted the host to see if she would consider giving us a refund so we could stay somewhere else where we felt more comfortable with two small children. After a couple of texts back and forth the host stopped responding again. With it getting late and needing to get the kids to bed we decided to leave and stay somewhere else that we thought would be a safer and more suitable environment.

The host proceeded to clean the bathroom after we arrived and showed us our room. This should have been completed before we arrived. We used the bathroom right after she cleaned it, and it was still dirty. There was hair and dust on the floor, mold on the tub and a good amount of dust on the cabinets. In the corners of the bathroom floor there was visible dirt buildup. When we mentioned this to the host in our text message she responded with “You only need to share the bathroom with two girls and both are working the whole day. They work in the medical field and are very clean.”

She never addressed the fact that the bathroom was still dirty after she cleaned it when we arrived or making any effort to make it right. When I contacted Airbnb about a refund they said that she was very clear about everything on her site and offered me a $50 discount on my next booking with Airbnb. I have attached photos and also have copies of the texts we sent our host.