Since March 2021, the quality of hosts’ service has gotten very bad and at the same time Airbnb has raised its service fees and rental rates. I have stayed in several Airbnbs where the linens weren’t washed and the hosts had ample time to wash the linens or could have used a different set of linens. I was still charged a cleaning fee. One host refused to provide a space heater (she kept the thermostat at 65 degrees F) in the winter time when the temps got below freezing that night. I told her I have a disability and my muscles lock up when they are cold. She got very angry when I told her that.

Another host turned off the heat when the temp that night was 32 degrees and the space heater they provided was over 20 years old (I saw the manufacture date on the sticker). It broke during the night and I woke up frozen stiff. I asked them earlier that evening if they could turn the heat up because the house was too cold for me but they refused and wouldn’t spend the $1 or $2 or $3 for that one night on their heating bill.

When I started using Airbnb, the service I got for the value was top notch. I rarely had issues like the ones I have been having over the past two years. If I did they were isolated incidents, but now it’s a pattern. I have to say for the record I am very grateful to Airbnb because I have a disability and I struggled a lot to live independently (I lived with my parents most of my life) because I couldn’t find quality affordable rooms to rent and apartments that was not moldy or smokey, that wasn’t in a basement and were the neighbors were quiet and not smoking.

Airbnb has helped me with my independence but since March 2021 I feel I have been scammed multiple time by paying higher rental rates than other tenants, and been scammed into paying cleaning fees for unclean rooms and linens. I have been denied a lot of bookings in the past year and a half too, something that very rarely happened to me before March 2021. I definitely feel taken advantage of because of my disability. I have more stories to share and I will be sharing them in the future.

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I would never put my place up on airbnb nor would I use their service. This company has terrible customer service. We need to spread the word so people don’t get scammed into thinking its safe, trustworthy, and reliable. Horrible company.

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My question is: Are there any good alternatives to airbnb that treat their customers better? I realize there are always hotels, and that’s fine… but surely there is someone else out there running or building a better service than Airbnb’s terrible customer service right?!

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