Yesterday while in Paris, at the end of my Eurotrip, I lost access to my account. I received an email saying I was probably hacked. I was like “okay, just fix it as soon as you can.”

They kept me locked until 3:00 AM the next day and sent me a message in Chinese saying that I can now book… at fricking 3:00 AM. The next day, I tried to contact hosts to book something; the messages could not be sent. I talked to seven support agents on the phone. No one gave me an answer or had a clue what was going on. They said “wait an hour – our system is jammed.”

I waited the whole day. I started tweeting about it. They responded to my tweets with their automatic replies. At 9:00 PM I received an email from the security team saying that I was removed from the platform and that Airbnb doesn’t need to tell me why.

In other words, I can go f&%k myself because I’m not owed an explanation. I counted on that referral credit because I am a student, still broke. I ended up spending two nights at the bus station. I will not let this slide, Airbnb. I am posting this in all of my social media platforms: Reddit, YouTube, Facebook… you name it. Airbnb, shame on you.

The post This is How Airbnb Treats its Oldest Users appeared first on Airbnb Hell.

I was never informed exactly how I violated the terms of service but I suspect it was due to some guest filing a (false) complaint against me. What for, I have no idea and Airbnb refuses to tell me anything. I guess I’m guilty until proven innocent, despite my stellar host record.

Thousands of dollars in lost income is bad enough but to be treated by Airbnb in such a terrible manner was shocking and emotionally distressing. What’s laughable is that a couple weeks after my account was deactivated I received an email from Airbnb congratulating me on becoming a Superhost again. Shame on you Airbnb.

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