Whilst the host has on the face of it seemed very understanding about this, I have been advised to “cancel at my end” and “don’t worry as I (the host) will refund the money”. This sounds dubious and is a bit concerning if the host actually has access to the payment details I used to book the place. If I trust this so-called advice and proceed to cancel, it states that I am due to be refunded nothing and I know which outcome I think will be more likely to happen.

Airbnb, despite saying they will ‘usually respond within 24 hours’, so far have not. This was my first ever booking with Airbnb and it has not exactly filled me with confidence to ever use it again. If you, like me are also in China at the moment during this Coronavirus paranoia trip and have booked overseas accommodation, it might be a good idea to change it in case the same thing happens to you.

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Apart from this, she offered also a disposable napkin to wash the disposable cookware she offered. It felt like she not only intended to exclude me from her life but also implied I was a walking petri dish. Given the situation, I had literally no idea how I could use the disposable napkin to wash the disposable cookware without any dish gel at all. This apparently made her snap and she shouted: “No adults in world don’t know how to wash a dish! If you’re complaining that much get out of my place at once!”

She was pointing at my nose losing her temper. That night around midnight, she stood at my door, shouting “Please, get out of my place at once!” I thought she was breaking down or had some mental disorder. I called the police because there was no reason I should get out at the middle of the night after receiving threats. It makes me feel sick even just thinking about it. Here’s how the police solved the conflict. They recommended that the host give me a refund immediately and took me somewhere safe for the night. Away from this psycho host with her mental disorder. For more details about where this place is and what I did afterwards calling customer service, please leave comments.

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While I was in the process of changing my password for Airbnb and google (I signed in with my Google account) someone had made two more reservations. These were for Japan and possibly China. I was freaking out so I went ahead and took extra precautionary steps: I cancelled all my cards and had my credit card company and bank send me new ones with new numbers. I also changed my passwords to everything. When I spoke to Airbnb about this, they opened a ticket and placed my information on high priority. I called back several times and still did not speak to or get a call from anyone working on this account takeover case. The customer service line claimed they can only put in my complaint and someone from another fraud department will call me back. It has been seven days and I’m starting to believe there is no other department. I cannot just delete my Airbnb account and be done with it because I have an upcoming nine-night vacation in two weeks for which my condos are already paid through Airbnb. I think after this trip I will delete my account and forget I discovered Airbnb. I always booked my vacations through Airbnb and now I have no faith in their customer service. After I took matters into my own hands I haven’t seen any activity on my Airbnb account but I’m very cautious now.

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I called Airbnb again and they said there were working on it. While they were working, never once did they suggest I should block my card nor did they seem to care that my account was compromised. I was told they have millions of people with cases open and escalated my request. These people should not be allowed to do business. Now their lack of security is my problem and they could care less. I have never even rented a house through them. I reserved a house a few months back and then cancelled the reservation when my plans changed – I paid a fee for the cancellation. I wish I had closed the account then, since apparently they have no information security standards to protect consumers’ information.

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Two days ago, I received a text notification from a woman named Carmen through Airbnb as a guest attempting to book. Since I am a guest user with no listings, it obviously concerned me so I logged into my account. Unbelievably, someone listed a property in China on my account, and someone did book the listing (Carmen) but then cancelled. It appears that the $80 paid was refunded so I wonder if this Carmen person was involved in the scam or just an unsuspecting customer. I cannot see any way to contact Airbnb directly to remove this listing (I delisted it and changed my password but if they got in once there is nothing stopping them from doing it again). I was able to change the descriptions but again – if they can get in they can change this back and continue to fool potential Airbnb guests. Any advice would be appreciated since I cannot seem to reach anyone at Airbnb to report this.

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