chat room Archives - Airbnb Hell https://www.airbnbhell.com/tag/chat-room/ Uncensored Airbnb Stories from Hosts & Guests Fri, 29 Jan 2016 21:07:39 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg chat room Archives - Airbnb Hell https://www.airbnbhell.com/tag/chat-room/ 32 32 VERY RUDE CUSTOMER SERVICE ON AIRBNB CHATROOM https://www.airbnbhell.com/very-rude-customer-service-on-airbnb-chatroom/ https://www.airbnbhell.com/very-rude-customer-service-on-airbnb-chatroom/#comments Fri, 29 Jan 2016 03:19:27 +0000 http://www.airbnbhell.com/very-rude-customer-service-on-airbnb-chatroom/ My wife tried very hard to contact Airbnb via their website…. there is nothing there to complain against them. We had a coupon code issue that needed help, so they put us onto a chat room where their customer service guy called Dennis typed in responses. Dennis was very rude to my wife. Saying he insulted […]

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]]> My wife tried very hard to contact Airbnb via their website…. there is nothing there to complain against them. We had a coupon code issue that needed help, so they put us onto a chat room where their customer service guy called Dennis typed in responses. Dennis was very rude to my wife. Saying he insulted her intelligence etc. Later when I asked to speak to someone on the phone, Dennis gave me the real phone number and we talked to a real person. The other guy managed to resolve our issue no problem. It turned out that it is airbnb’s software problem. You cannot input a coupon code on instant booking.

Regardless of the issue, there is no excuse for a customer service representative to be so rude!  I’ll be taking my business elsewhere!

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