I was never informed exactly how I violated the terms of service but I suspect it was due to some guest filing a (false) complaint against me. What for, I have no idea and Airbnb refuses to tell me anything. I guess I’m guilty until proven innocent, despite my stellar host record.

Thousands of dollars in lost income is bad enough but to be treated by Airbnb in such a terrible manner was shocking and emotionally distressing. What’s laughable is that a couple weeks after my account was deactivated I received an email from Airbnb congratulating me on becoming a Superhost again. Shame on you Airbnb.

The post Airbnb Deactivated Account, Cancelled Bookings appeared first on Airbnb Hell.

I booked an Airbnb for my son as his Christmas present. I immediately messaged the host informing him it was for my son and his two friends. Over a week went by with no response except for him to confirm the reservation. He finally contacted me an hour after check in time the day of the reservation to inform me he was editing the booking. I explained I was not going to be there. I asked if that was okay. He said it was, and edited the reservation. He called me back to get me to confirm the change. I did, and was charged an extra $67. I then got a call twenty minutes later from Airbnb telling me I violated their terms of service and the host complained; they cancelled the reservation and were not going to refund my money. No one from Airbnb spoke to me before they cancelled it. I would have driven down that night to stay with my son to keep the reservation. No one held the host accountable for his actions and his verbal agreement. I was out $310 total as well as leaving my son stranded the day of travel with nowhere to stay.

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