airbnb suspends account Archives - Airbnb Hell

Politically Motivated Account Suspension from Airbnb?

Vic Anderson — Fri, 15 Jan 2021 14:47:15 +0000

I just received this cryptic email from Airbnb:

“We’ve determined that your account is affiliated with someone not permitted to be on Airbnb. The types of affiliations we consider to make this determination include things like your location and the email address associated with your Airbnb account. As a result, we have removed your account from Airbnb and you will be unable to use the platform in the future. To protect the privacy of the Airbnb community, we can not provide details about this user’s account eligibility.”

So a phantom is magically associated with me that disqualifies me from the platform. I have paid all fees and have had compliments from hosts for the business given by me and my family members. We have booked multiple times and never left a negative review. No complaints from any host or from Airbnb. Suddenly… complete suspension.

What is this? I suspect it is politically motivated, given the timing of the suspension.

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Airbnb Account Suspended for No Reason

Carolyn Wolff — Mon, 28 Sep 2020 14:07:39 +0000

After spending thousands of dollars in Airbnbs in Europe and the U.S. my account has been suspended with no explanation. I have had many positive experiences with Airbnb where I wrote positive reviews for hosts and they in turn wrote positive reviews of me. I tried to get on my account and was asked to upload a photo to match my ID. I did this and after that every time I tried to get on I received messages the Airbnb team was investigating and then subsequently I was suspended. They are supposed to contact me, but I have not heard anything.

This is so weird. You can not contact them over the phone. No telephone numbers are being answered by a live person. This has to be one of the worst customer experiences I’ve ever had… just terrible. I would like to book other vacations, but am unable to for no good reason. I would have been someone who told you the majority of my Airbnb experiences were positive. No more.

My suggestion to readers of this post: if you are looking for accommodations do not look at Airbnb first. Look into the other sites like VRBO and HomeAway.

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First-Timer Stunned After Airbnb Suspended his Account

manju lal — Thu, 02 Feb 2017 16:07:04 +0000

I’m not yet a host yet but I have been trying. I became a member of Airbnb last November and got an inquiry for a booking in the first week of January 2017. I was on vacation and just received the last reminder from Airbnb to respond to a guest inquiry about our place in Kalimpong. As bad luck would have it, the network was pure hell where I was, so in the midst of a communication with the guest, I was cut off and sadly could not restore it again even though I tried my best. Hence, I missed my first guest. Whenever I could connect to Airbnb, I did try to explain the prevailing problem with the network and they were very cooperative in extending help. Subsequently, I came back from my vacation and was waiting for some kind of activity to happen and it did… Airbnb said my account was suspended temporarily due to protection. I was stunned; I know I can offer a beautiful homestay for guests and they will be truly happy but I do not have control over the internet which is intermittent at best. The hills in India are beautifully quaint but not up to coping with the efficiency and skill needed to interact with Airbnb. I must say it was fun while it lasted but anyone is welcome to come here and enjoy the stay with or without Airbnb. It’s time to look for other platforms. Thanks for your time and interest.

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