Airbnb Hell is an Understatement with Payment Issues

Donna — Thu, 29 Mar 2018 15:39:49 +0000

I have just begun hosting on Airbnb. I had my first guest for two days a few weeks back and everything went great: the money that was owed to me was put into my PayPal within a few days. I have now had guests in my home for the past two weeks staying for a month and I have spent the last week ringing Airbnb at least four times a day and sending loads of emails trying to get payment. They keep making excuses and I never get to talk to any manager. It has been the biggest nightmare for me and I have no idea where I go from here. I had bills to pay last week that the money I was to receive was to cover and I’m still waiting. I am even considering asking the guest to leave my home because otherwise they would have a month staying in my home using the heating, electricity, wifi, etc and I have no money to cover these bills. If anyone has any suggestions to help me out I would greatly appreciate it as I am at my wit’s end with this crowd.

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Impossible to Withdraw Payment for Completed Stays

Ingrid — Tue, 12 Dec 2017 19:10:56 +0000

We have had this space posted on Airbnb for over a year. Bookings have ticked over nicely, and money came in regularly, via PayPal. Then suddenly, from July of this year, there was an hiatus of more than four months in which, according to PayPal (on our bank’s Forex site) the balance was undeclared, and it was impossible to make a withdrawal. After multiple visits to the bank, as well as calls to PayPal, it was revealed that the balance was a minuscule R17000.

After quite a lot more to-ing and fro-ing for two or three weeks, that balance was finally available for withdrawal but, despite the fact that November had been friskily busy and December had been booked for all but four days, not another cent, not another dime has appeared in the balance. Of course, as we all know, contacting Airbnb to get information is an unspeakable hellion of a monster. Yes, it might be an issue with PayPal, not with Airbnb, but in the absence of open communication, how are we to know? How can we ever get to the bottom of this? I no longer trust that Airbnb is paying us as they aught to. Very angry and disgruntled – we would certainly have done better, at this rate, simply to have a tenant.

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Airbnb Hell is an Understatement with Payment Issues

Impossible to Withdraw Payment for Completed Stays