airbnb on mac Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-on-mac/ Uncensored Airbnb Stories from Hosts & Guests Fri, 11 Dec 2015 10:46:01 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg airbnb on mac Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-on-mac/ 32 32 Zero common sense and customer service acumen https://www.airbnbhell.com/zero-common-sense-and-customer-service-acumen/ https://www.airbnbhell.com/zero-common-sense-and-customer-service-acumen/#respond Wed, 09 Dec 2015 14:06:23 +0000 http://www.airbnbhell.com/zero-common-sense-and-customer-service-acumen/ Found a home in San Antonio. Pre-approved for the reservation (used Airbnb once before with no issues). Accepted the reservation and presented a “Net Verification” screen. Tried to upload government ID for 20 minutes. Screen freezes. Contact host and explain business will be lost because Airbnb has a workflow issue. Host contacts Airbnb and an […]

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]]> Found a home in San Antonio. Pre-approved for the reservation (used Airbnb once before with no issues). Accepted the reservation and presented a “Net Verification” screen. Tried to upload government ID for 20 minutes. Screen freezes. Contact host and explain business will be lost because Airbnb has a workflow issue. Host contacts Airbnb and an agent calls me. Basically explains the app has issues working with MacBook Air and wants me to use a PC device. I don’t have a PC…. insane conversation. Zero empathy, zero common sense from this agent. Host loses business and Airbnb loses a customer… permanently.

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