It is now March 14th and I still do not have the ring. I contacted Airbnb on February 10th after multiple attempts to communicate with the host to which they would no longer respond. Airbnb reviewed all the messages and opened a case. I have not been contacted by Airbnb once. I have called multiple times, been on hold for 30-45 minutes, spoken to someone who stated that my case has been assigned to someone and they would be contacting me, and to date there has been absolutely no contact. Every day I call Airbnb, hold for a long period of time, speak to someone and that is it. I have asked for a manager or supervisor each time and was always told they were busy. I have insisted that I speak with someone and have been hung up on three times now. I am not sure what to do. I have contacted the local police department, filed a report, and also reported Airbnb to the Better Business Bureau. It’s bad enough I lost the ring, but the worst part is lack of help from Airbnb. I will never use them again.

The post Ring Stolen by Host Leads to Customer Service Nightmare appeared first on Airbnb Hell.