AirBNB experience Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-experience/ Uncensored Airbnb Stories from Hosts & Guests Tue, 08 Dec 2015 09:13:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg AirBNB experience Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-experience/ 32 32 AirBNB – WORST COMPANY (and customer service) of ALL TIME https://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/ https://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/#comments Tue, 08 Dec 2015 00:43:07 +0000 http://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/ I’ve had SEVEN, count that SEVEN experiences with AirBNB customer service. They have the worst customer service you could possibly imagine. They are getting worse and worse and worse. Last night I was locked out of the reservation I arrived at and was supposed to be staying at for 11 nights when I arrived late. […]

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]]> I’ve had SEVEN, count that SEVEN experiences with AirBNB customer service. They have the worst customer service you could possibly imagine. They are getting worse and worse and worse. Last night I was locked out of the reservation I arrived at and was supposed to be staying at for 11 nights when I arrived late. I stood outside in the cold for 2 hours and then was told that I had to get a motel with my own credit card and ask for a refund after the fact. When I told them I wanted a refund because under no circumstances would I pay to be locked out in the cold in the middle of the night and then have to rent a room, they WITHHELD $100 FROM ME IN THE REFUND. In otherwords, they MADE ME PAY $100 TO BE LOCKED OUT IN THE COLD WITH NOWHERE TO STAY FOR 2 HOURS IN THE MIDDLE OF THE NIGHT. They refused to do anything else.

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