Not only did a guest rob me and cause over $7000 in theft and damages, Airbnb will not release the $2000 the guest paid to stay there. So as of right now I’m out $9000 and Airbnb could care less. Anyone that can help you will not email or call back. The company makes false promises to help. There is zero accountability at this company. They will not give you their last names, only their first. Hosts beware!

Believe it or not, the cops have been easier and more helpful than Airbnb. They have made thousands of dollars off of my properties but will do everything to not help me. Upper management at this company should be appalled at the practices and procedures they have set forth. I’m going to the Orlando Sentinel on Friday. I think I have a pretty good case for a five-minute bit on the 6:00 news in one of the busiest tourist destinations in the world.

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Airbnb shocked me when they were not the least bit interested in the damage a guest did to my home and the filth they left behind. I have hosted over 55 guests and this was my first nightmare. Not bad, I guess but still I expected Airbnb would have wanted to protect other hosts from the damages this creep caused – but no they could not care less about those of us that make the money for them. They damaged floors, furniture. left lobster carcasses inside to stink up my home and so much more. Don’t rent to this guy if you don’t want major repair and clean-up costs. Maybe Airbnb should hire responsible ADULTS for their customer service vs. kids who have never owned a home, a business, etc. – they don’t get it, but it appears that is what Airbnb wants. They are not accountable.

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