airbnb billing Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-billing/ Uncensored Airbnb Stories from Hosts & Guests Thu, 19 Jul 2018 02:17:09 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg airbnb billing Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-billing/ 32 32 Want my Refund after Airbnb Double Billed me https://www.airbnbhell.com/want-my-refund-after-airbnb-double-billed-me/ https://www.airbnbhell.com/want-my-refund-after-airbnb-double-billed-me/#respond Thu, 19 Jul 2018 15:09:50 +0000 https://www.airbnbhell.com/i-want-my-full-refund/ On April 30th, 2018 I made reservations for an apartment in Scottdale, Pennsylvania. I then paid the fee of $1,400. Unfortunately, Airbnb double-billed me. Using my bank and customer service from Airbnb, I was able to obtain $1,400 back for my double billing. This meant I had only paid for one reservation for June 27th. […]

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]]> On April 30th, 2018 I made reservations for an apartment in Scottdale, Pennsylvania. I then paid the fee of $1,400. Unfortunately, Airbnb double-billed me. Using my bank and customer service from Airbnb, I was able to obtain $1,400 back for my double billing. This meant I had only paid for one reservation for June 27th. On that day I called the host to obtain the keypad number. She informed me that my reservation had been cancelled on May 22nd. I then proceeded to call Airbnb; they reiterated that my reservation had been cancelled. After numerous attempts -approximately 23 – and numerous customer services representatives, they indicated that I was in fault and therefore did not deserve a refund. Finally after insurmountable attempts, I was told that everything was resolved and I would be given a full refund and an additional 10% or $180 for my inconvenience. I have not received a full refund.

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]]> https://www.airbnbhell.com/want-my-refund-after-airbnb-double-billed-me/feed/ 0 Airbnb Host with Terrible Customer Service Skills https://www.airbnbhell.com/airbnb-host-terrible-customer-service-skills/ https://www.airbnbhell.com/airbnb-host-terrible-customer-service-skills/#comments Tue, 14 Nov 2017 16:08:03 +0000 https://www.airbnbhell.com/host-with-terrible-customer-service/ I stayed at the Crown Point Hotel Tobago (an Airbnb host had an apartment there) back in June 2017. My mother made a few local calls on the landline phone. I had an early check out the next morning. I spoke to the front desk staff the night before to find out what to do […]

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]]> I stayed at the Crown Point Hotel Tobago (an Airbnb host had an apartment there) back in June 2017. My mother made a few local calls on the landline phone. I had an early check out the next morning. I spoke to the front desk staff the night before to find out what to do with the key. No mention was made of the calls; there was no billing set up. The front desk knew I had an early check out. I wasn’t even thinking about the calls. Months later, I see a nasty message from the host saying that I didn’t pay the phone bill and that the front desk clerk had to pay it. I didn’t intentionally not pay the bill. I was never billed and I wasn’t thinking about it. My contention is this: why didn’t the host just notify me privately? I would have paid the bill then and there. I think the host was being very low down and petty posting his comments on Airbnb as if I had no intentions of paying. I only happened to see the nasty message because I was going to rebook. Never again. Airbnb was difficult to reach to take down the nasty review.

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