Automated termination of service

Admin — Fri, 05 Sep 2014 15:08:54 +0000

Automated termination of service with no details or response to inquiries.
I have been a host for Airbnb for six months, all with
positive reviews. I have received no feedback that there was a problem of any kind. My account with Airbnb was terminated for no
apparent reason and with an automated email that explained only that I had “violated the terms of service.” The company
cancelled all reservations and informed the guests that the company would find them alternative arrangements. Several guests
complained to me directly and wanted to keep the reservations, which they eventually did. Several guests simply abandoned their
reservations. When I called to inquire as to what had occurred, the customer service representative stated that she didn’t know what the problem was and said, and I quote, “… I don’t know what the problem is and I would not tell you if I did know.” She refused to transfer me to a department that could provide me with an answer and stated that she would email them and they would contact me. A few days later I received the same automated email stating that I had violated the terms of service and my account has been deactivated. This one was signed Marcia B.
Again, I wrote back requesting information and asking for a way to resolve the problem and offered to pay any fees, fines or costs that the company had incurred, once I understood the problem. I received the same automated message and the company has not responded to my repeated requests to provide a specific response to my inquiry.
I view this as almost hostile; the company seems to cancel one’s ability to use the site on a whim; and then simply is non-responsive.
I’d be interested in others’ views on this subject.

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Automated termination of service