Comments on: Australia Phone Number for Airbnb Customer Service

By: Michael Wilson

Michael Wilson — Fri, 17 Jun 2022 01:12:32 +0000

Is there an Australian email address for AirBnb?

By: JOHN WALKER

JOHN WALKER — Mon, 02 Aug 2021 08:54:02 +0000

No heater unfreezing apartment in Melbourne.
Multiple calls and texts to host and Airbnb no action for 3 days. Trying to actually talk to a “support ambassador” now but endless on hold after talking g to another support agent, what is the reason for a 2 tier service? Was supposed to call me back 3 days ago but has not, building manager supposed to come and check but did not, still waiting on phone again. Of course cannot find a ohone number on Airbnb itself.

By: Diana Rankine

Diana Rankine — Fri, 30 Jul 2021 09:00:30 +0000

I’m in the process of trying to access the remainder of my travel credit. Hellish experience. Airbnb are nothing but thieves and their customer service is terrible

By: Liezl

Liezl — Sat, 24 Jul 2021 00:40:16 +0000

In reply to Johannes. Unfortunately most people don’t have a good experience with refunds and airbnb. Our family recently lost a 2,700 booking due to the airbnb hosts NSW states lockdown. We asked the host for alternative dates or a refund and the host refused and then airbnb didn’t help us. It’s basically stealing money from people (who have lost their booking) and then blaming it on covid. It’s completely outrageous that they get away with this.

By: Johannes

Johannes — Fri, 16 Jul 2021 23:50:21 +0000

Very happy with service from Airbnb Australia.
Had to cancel because of covid lockdown. Contacted airbnb australian number explained situation,they contacted host and then rang me back to ket me know refund was approved. Money was back in paypal account within minutes. Whole process took less than 10 minutes.

By: Katie

Katie — Wed, 30 Jun 2021 04:27:41 +0000

It’s a very bad experience from this company. We book to go to Queensland in Australia. We have to cancel booking because of Queensland lock down from Covid-19 2 days before our flight. we book to flight on 1st of July 2021 but when we try to refund money back from $2,850 we can refund back only $185 and very difficult to contact the host. Are they a scam? Will be only first and last time for Airbnb. i will tell all i know about this scam to all the world if i can.

By: PETER ANDREW WALKER

PETER ANDREW WALKER — Fri, 18 Jun 2021 03:47:32 +0000

Same here,
robot!!! also cannot change trip details, as in cancel.
What a bunch of thieves….Covid in Sydney( bondi and city and public transport near where we were to stay at roseberry) for last few days so if we go there we will be made to quarantine when back in qld for 14 days with 6 of us at our cost.
But AirBNB doesnt consider this a reasonable reason to cancel.
They have screwed the wrong person because I will hound them till the day I die.

By: Kerry

Kerry — Sat, 05 Jun 2021 01:39:02 +0000

Had a guest damage a mirror, did everything correctly and yep airbnb did there dance the Quote needs to be done on letter head. Letterhead done and they are still playing games. Now its on there side and all there carrying on I get the 30 days is up so they have closed the case. What a crock of BS totally discussed with them.

By: Graeme

Graeme — Thu, 29 Apr 2021 02:55:16 +0000

This contact is totally useless. It sends a confirmation to your phone and then offer 3 Options.
1.2. or 3. After numerous attempts I gave up as each time you get a recorded response” “SORRY I DID NOT CAPTURE YOUR RESPONSE”. Total waste of time and as a Airbnb Host disgusted by their complete disregard for customer service.

By: Alister Crook

Alister Crook — Wed, 21 Apr 2021 00:26:39 +0000

In reply to L J L.

Hi LJL … its a shame that as a host you have experienced these issues and from my experience, as a guest, it only proves that they (Air BnB) are a corporate recidivist that has little or no concern for those they claim to represent or serve.
I have an active claim against me for damaging a chair which was reported damaged after my stay. The chair they claimed I damaged had the lining torn from the frame and appears to have been damaged for some period (prior) .. no problems just claim fair wear and tear against the guest seems the attitude. Deliberate damage on the other hand should be paid for and I’m all for it – I own and rent houses so I get it, but I don’t get the attitude of the Air BnB corporation after the host said that I was not liable. Somewhere in the middle Air BnB have turned off the headphones and are singing their own tune. That comes at a cost to both the Host and Air BnB because people vote with their feet. Choose another property manager and check their credentials prior . They can be just as damaging if not more that your guest. Good luck AFC (Australia)