Here’s why I’m pissed! She complained to Airbnb and they called me and I have to prove my case against her’s. I will win but the fact that they put my account on suspension and then say we can’t tell you why or what she said??? That to me is siding with her when i’m the one who pays them.

I’m in complete agreement with you, Airbnb is protecting the person who is renting and making things hard on owner occupied places.

It’s all good because i’m saying “kiss my ass Airbnb”i’m moving over to VRBO! See later suckers!

Airbnb does not care about the Host. Only the traveler. I’ve had a traveler overflow the toilet and kept overflowing it. Water damage to the tune of 15k. Ceilings, floors ductwork HVAC. AIRBNB 1 million protection paid out $412.05. After further investigation, they have no insurance. They dictate how much the claim will pay and then advise the case is closed and there will be no dialogue. Run, don’t walk from them.

I have documented over a hundred calls to what I now call AIRhead experiances! Customer service became “AIrbnb experience” when they fired most of the reps and just started using an off shore answering service (Philippines). I have so many crazy ridiculous conversations that it could be an amazing comedy some day when I get out of this and get time to edit them together.

Here is my short list of items they started in the last couple years.
1.)They started using rural destination areas to suggest staying in town where there is more inventory. I call this suggestive marketing, to get more bookings away from desired areas. This causes a nightmare for these rural areas since guests end up lost. They look under Big Sur, Ca. only to find 300 listings in Monterey or Carmel valley. There are only 10 host in Big Sur now, and airbnb hides them in this list of 300 items , most of which are over an hour away.
I get about 1/4 the views after this dilution of misplaced rentals for suggestive marketing and end up taking much less desirable guests without good reviews.

2.)AIrheads now punish you if you are responsible and want to check in hosts, verify numbers of guests, and verify who is showing up! They want all “lockbox” hosts that allow parties, over occupancy, and too many cars. They hide your listing more (your ranking goes down for where your listing is located in searches) when you refuse the “lockbox” option or the “book it now”. They are so sneaky that they actually have code on the search pages to give a “fake ranking” where you come up near to top of a search when you search for your listing while you are logged in. Guests searching for the same listing never find it in that same ranking on a search. This kind of behavior is just so wrong. They get away with it because most people never figure it out … and there are just no rules or consistent agreements when they threaten to lock you out of your listing if you do not agree to the latest “giving up all rights” agreements. Airheads are actually promoting irresponsible, absent lockbox hosts. This is getting STRs banned in many cities and counties.

3.)AIrheads decided to make all payments for damages and extra persons optional to all guests. More and more guests are learning this bad behavior. P2P and the shared economy typically use tools like reviews and penalties to create “better behavior” or “good players” which increase trust for strangers. That still sounds weird, but it is just another version of the idea the you should treat others like you want to be treated, and have a profile that shows your great behavior history. Essentially you remove fear and build trust by knowing habits and history of another peer. Unfortunately when the airheads cheat on reviews, making only five star guests and hosts for more 5 star inventory, they increase fears and distrust. They actually just hide the stars when less than 5 using the “secret algorithm” which is NOT a mathematical average. Remember there are no rules! When airheads refuse to collect fees for extra persons or damages that are part of the online agreement for a listing, they are not enforcing the agreement as they originally promised. They do not want to see proof or evidence anymore. If you say you have photos, they interrogate you about where your camera is located and threaten to lock your account. It does not matter if that cam is for parking security and it is disclosed on the listing!

4.)One of the worst things airheads do is produce propaganda on security and safety. They claim to “verify users” when they have never done this. I have been a host for 3 years with no head shot! I have traveled as a guest with no head shot photo. It is all optional! In fact they do not verify that the name on the user account matches the valid credit card! I have made a reservation as a new user with a new email in about 10 minutes (no photo).
The whole discrimination thing, about hiding the photos before a booking was just a sneaky formal disclosure that it is optional! The pic was always a scam to pretend to verify. It does reduce fear to see a photo most of the time, but this is a complete scam. AIrheads never suggest methods like ID verification during check in, or not allowing 3rd party rentals where the user rents a place for a friend, maybe removed as a user. Airheads do the exact opposite, punishing a host if you try to implement methods for safety. Anytime AIrheads make the platform more secure and safe, they lose many users and bookings. They just put all the risk on the host and guest because they can!