Comments on: Airbnb Host Stories

By: Joel Sommers

Joel Sommers — Sat, 16 Apr 2022 23:28:43 +0000

In reply to Maryati. Unless you stipulated in your ad that you won't permit consenting adults to behave sexually in private, I don't think you can consider your guests actions a violation. More concerning is how you know they had sex. Did they tell you?

By: Vacation Rental Headaches

Vacation Rental Headaches — Thu, 30 Dec 2021 21:30:53 +0000

In reply to m.

In order to provide notice to the defendant in a small claims claim – typically you need to have their full mailing address, and at a minimum send them certified mail. This information is not typically provided to hosts from any platform – which makes it impossible. Unless you spend the funds on a private investigator. Add to that the fact that most of our guests are from other states / countries – you are also bringing into the mix local representation and / or travel costs regardless.

Depending on the judge – and the liberal / conservative leanings of the city they live in – you could be stuck paying for everything :-(… Small claims is a tough “go handle it” answer.

By: Sara Ryan

Sara Ryan — Fri, 03 Dec 2021 04:42:37 +0000

I accidentally gave a guest $850. Tried to get air B and B to cancel the payment before it was made. Email after email and phone call. Air B and B rang me at 5am. Told me they’d make a decision within 24 hours…. nope they want more information from me. Guest told me I had been in breach of covid policy when he cancelled his booking and air B and B advised him of this. I then google covid policy and guest was not entitled to anything and I had offered him full credit. Guest dodged and weaved. But air B and B could’ve stopped the payment before made and held in ‘abeyance’. Literally spent a whole week in comms with air B and B. Was nothing left to say plus their call centre phoned me at 5am waking me up….. decided to delist my property as how stressful and lacking in processes can one business be? Whole situation just stressful and convoluted

By: Melissa

Melissa — Sun, 03 Oct 2021 23:22:44 +0000

I booked a much needed one night stay at a local airbnb. I am a little hesitant to stay at an AirBnB but I booked it anyway. I was pleasantly suprised and it over exceeded my expectations. The host paid attention to so many little details in making the guests feel special and welcome that I wanted to give her a shout out and also provide info for future guests. I stress that the pictures are deceiving or the place is unclean or infested with bed bugs. I wrote a glowing review without prompting or request from the host. I do not have any connection with and never met the host. Airbnb removed my review. With the only explaination being it went against their guidelines or I had a connection to the property or host and they were very sorry because they know it was not the outcome I was hoping for WTF! There were no specifics as to what went agianst their guidelines. There was nothing stating what they thought the connection was. I am aggravated that I took the time to write nice review and the place is really wonderful. Looking at the pictures I was worried that it was a sham or too good to be true but it was true, the pictures were accurate, and it was spotlesslessly clean. I was so happy and so pleased that I answered the questions that I was concerned about before the stay and went above and beyond in writing my review. If I ever do stay at an Airbnb again I will not be wasting my time writing a review but I think this will be my last stay especially after reading all of the comments here.

By: Cherie

Cherie — Tue, 16 Feb 2021 12:22:30 +0000

In reply to Lena Lukjanenko. I’m still trying to get resolution from a $25,000 claim through the Airbnb resolution centre here in Australia. 5 guys turned up had an ice party. Smashed beds, holes in walls, broke tv, ceiling fans, furniture, urinated throughout the house, smashed pictures & photos, outside furniture & bbq. They had the gaul to refund me $2822 & then take another $50 off this as I had to cancel a reservation due to the house being uninhabitable. The police won’t do a thing even though I have the names & phone numbers of the animals masquerading as guests. Airbnb keep cancelling my email threads. My house is now on the market to sell. My insurance company also refuses to pay even though they endorsed property as an Airbnb.

By: Not your mom or your dad

Not your mom or your dad — Sun, 20 Dec 2020 05:59:42 +0000

In reply to Tara.

LOL … and you didn’t fight it? OMG … Seriously

By: thomas

thomas — Mon, 07 Sep 2020 22:20:45 +0000

We all should file a class action lawsuit against Airbnb.

By: m

Sun, 12 Apr 2020 22:37:41 +0000

If you are host and feel that Airbnb and a guest has wronged you, then simply file a lawsuit / claim in small claims court. You do not need an attorney, and any fees or other out-of-pocket expenses you incur, will be paid to you as part of the court judgment. If everyone starts suing the Airbnb guests directly, after trying to resolve thru Airbnb’s poor customer support, Airbnb will get the message not to treat the hosts so poorly as they have done.

By: Lena Lukjanenko

Lena Lukjanenko — Sat, 10 Aug 2019 13:46:12 +0000

After reading most of the comments I decided to share my opinion with you. Airbnb is a business. They making money and helping you to make money. We all have a choices. We choose Airbnb because of different reasons. 1.The short term rent is safer ( I was a landlord with long term tenants, and THAT was a real night mare). 2.In 3 month with Airbnb you make equal to annual long term rent, but you never know with your tenants who might stop paying rent any time and you have to go through the court.
To make long story short, set up your account the best way to suit you, make things clear on your home page, mention areas they can (or can’t) use, charge more for the room (entire house), charge cleaning fee, damage deposit, make the rules the guests must follow. Don’t afraid to mention it in person (nicely), when you meet and greet them, and don’t let them do anything they want. I noticed, the more freedom they have, the less respectful they are. There always will be a minor damage, broken glasses, stolen items, scratches, and dents.Take a pictures and clime the money, if you think it worth it, and if the guests cancel the trip, don’t afraid to return them full amount. It’s a business. You loose today, you make tomorrow. Don’t put yourself in stress.
Good luck

By: Tara

Tara — Sat, 29 Jun 2019 18:23:44 +0000

I had a lady staying at my apartment for 21 days in a year 2016!!!
Never complaint about anything. Now in 2019 I have 1,400 (One thousand and four hundred) !!! deducted from my account because she called and complaint? About what? Noone has ever contacted me in a year 2016, 2017, 2018. Now I am missing a 1,400 from the stay in June 2019? The apartment was less than year old and furniture as well.
This is a SCAM!!! This is my kid Summer camp money has been stolen by Airbnb from our family!
Please comment on how to make them pay!!!
The lady had 21 days to move out and find another place to stay!!
But no, she stayed a full term!