Comments on: Worthless Response from Airbnb Customer Service

By: carrie

carrie — Tue, 03 Sep 2019 14:14:38 +0000

i think you should contact the fbi and department of homeland security in addition to filing a police report to get to the bottom of what how why this actually happens and who the blank is behind it.
this bugs me and quite frankly scares me a little because fraud also happened to my bank account 2 weeks prior to the terrorist attack on 9/11/2001. i was working at a doubletree hotel in del mar/san diego county, went out to dinner with a friend of mine , when we went to pay our bills at claim jumper my card had been declined. both cards (i had ordered a new one and so had them both in my wallet)
long story less long called my financial institution cs number and their claim was that there were charges spanding over a 2 day period taken wiping out my whole checking from some online casino website based out of France they said. i tried entering the website address they gave me when i got home but the address / site didnt work and did not exist.
they did however reverse the charges and i got the money back rightfully so being i had not ever gambled a day or night in my life and it was done in such a scandalous way they knew i was telling the truth. so far havent got to the bottom of that thinking that because i was reimbursed the money back that was what mattered.

By: Alicia

Alicia — Fri, 15 Feb 2019 14:12:06 +0000

AND, if you give a bad review, they will not post it!

By: Alicia

Alicia — Fri, 15 Feb 2019 14:10:49 +0000

I couldn’t agree more. Airbnb support centre is a big joke! The give you a complete run around making all kind of excuses. They don’t read your messages, they don’t answer your questions, anything not to give any refund. We had to cancel a reservation, follow all procedures and we have still seen not refund whatsoever.

By: Sorel Biel

Sorel Biel — Thu, 24 Jan 2019 20:45:45 +0000

I have had a few fraudulent charges towards my cards over the years. Never have it occured to me that I should contact the merchant listed with the charge. I have contacted the card issuer; they have fixed it in a day or two.