While it is unfortunate that your friend broke her elbow – Hosts can’t be held responsible if something ‘happens’ to any Guest before they arrive at the property. If your group was involved in a car accident on the way (God forbid) – but if they were, and no one could make it to the home – that is considered an ‘unfortunate incident’ for the Guests – that is not the fault or quite honestly the problem of the Host. And while the comment was made by Host, “It is not rented with the idea that one must be on the slopes” – you need to read that sentence very carefully – it says ‘one must be on the slopes’. It does not state as you have written: “is now telling customers that the house is not ‘meant for going to the slopes’ “. The Host was trying to help out the group by telling them there ARE other activities in the area and skiing is NOT the only one. And yes, some folks DO go to the snow, but never set foot on it. And as for telling the Host she had another month to fill the spot – it sometimes is not THAT easy.

It sounds like you had a 50% return of your monies and with that you probably should be grateful. I wish your friend a speedy recovery~