Comments on: Worst Airbnb Experience at their HQ, San Francisco https://www.airbnbhell.com/worst-airbnb-experience-at-their-hq-san-francisco/ Uncensored Airbnb Stories from Hosts & Guests Tue, 03 Dec 2019 03:25:40 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Brian https://www.airbnbhell.com/worst-airbnb-experience-at-their-hq-san-francisco/comment-page-1/#comment-31905 Tue, 03 Dec 2019 03:25:40 +0000 https://www.airbnbhell.com/worst-airbnb-experience-in-san-francisco/#comment-31905 Mistake 1: Never rent and Airbnb for a month.
Mistake 2: If you are unsatisfied with your rental, contact your host immediately through the Airbnb platform (not a text or a phone call, you need it documented where Airbnb customer service can see it). If the host doesn’t respond immediately, then contact Airbnb customer service immediately, tell them your issue and let them see the messages to the host and any responses. Take photos and send them to the customer service rep, too.
Mistake 3: Not understanding the review timing. You have 14 days from checkout to submit a review. Once you submit the review, you get 48 hours to edit the review. However, once both host and guest submit their review, no edits can be made even if submitted within 48 hours. Also, once the 14 days have passed, no edits can be made.
Mistake 4: Not understanding the review content rules. There are things Airbnb will not allow you to write. Using the address or full name is a no-no. Extortion is a no-no. Mentioning an ongoing investigation with Airbnb or a refund is a no-no. Profanity is a no-no.

So, you complain that you can’t can’t open the window or you will get mosquitoes, but you want to be able to go out and sit on the patio. Make up your mind. There’s obviously some exaggeration and nitpicky behavior on your part because you weren’t satisfied.

There is no evidence of extortion. How could the host have extorted you if you didn’t even tell them something was wrong.

Your excuse for not telling the owner is worthless. Yes, it IS your job to point out issues. Hosts are not keen on getting bad reviews, so they are motivated to fix issues. If the host had been non-responsive and you had taken photos and contacted Airbnb, you probably could’ve forced the host to clean it or got a partial refund, but you didn’t.

Personally, I think you booked a cheap place in a very expensive city and got what you paid for.

]]> By: Howard Luken https://www.airbnbhell.com/worst-airbnb-experience-at-their-hq-san-francisco/comment-page-1/#comment-31900 Tue, 03 Dec 2019 02:04:51 +0000 https://www.airbnbhell.com/worst-airbnb-experience-in-san-francisco/#comment-31900 Airbnb doesn’t care and now you know the truth. After that murder of five people at an Airbnb party in California they kicked probably tens of thousands or even more hosts like myself off of the platform, in fact they were looking for reasons to do so. I had just the opposite happened I was on the receiving end of guests who destroyed my property. they won’t do anything about hosts like that because they generate a lot of income. They simply don’t want anyone telling the truth about situations. I’ve left the previous comments here on this website and wonder if it’s just a dead end created by Airbnb in order to run some advertising and make people think they’re actually getting somewhere with their complaint. In the end Airbnb will end up being sued in in some class action lawsuit that will do nothing for either the guests or the host and will only make the attorneys rich. Just like uber. Boycott Airbnb is the only solution. I want nothing more to do with those San Francisco business boys and their employees that sit around in bean bag chairs making cool decisions and running a corporation far too large for their limited experience.

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