https://www.airbnbhell.com/wheres-the-refund/ Uncensored Airbnb Stories from Hosts & Guests Wed, 22 Apr 2015 00:09:43 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wheres-the-refund/comment-page-1/#comment-6428 Wed, 22 Apr 2015 00:09:43 +0000 http://www.airbnbhell.com/wheres-the-refund/#comment-6428 Terrible! I submitted request for booking, they charged my card for entire stay over 90 days before the reservation. Owner contacted me via text for discussion about appropriateness of the rental. I quickly determined it was not going to work then during discussion I get an email saying rental confirmed. I send another text saying NO, I just cancelled. Then I immediately get a receipt that my card was charged. They claim they can only refund 50% on a reservation that should never have been made! Their final decision was to charge me $50 for the inconvenience of a reservation cancelled within 5 minutes that never should have been made in the first place. Forget poor business practices, this company lacks common decency

]]> https://www.airbnbhell.com/wheres-the-refund/comment-page-1/#comment-6302 Wed, 08 Apr 2015 23:32:37 +0000 http://www.airbnbhell.com/wheres-the-refund/#comment-6302 Called property manager day before, left message, no returns.
Called day of arrival, made about 7 phone calls trying to get into condo
Finally got hold of someone who said, “we have not handled that property in a long time.” Got a phone number to call and it was disconnected.
Tried to get with airbnb: Now I have to “Verify” my identity. Three attempts to give them a drivers license and no joy.
Called credit card company to dispute, then wen to a nearby hotel and got a good room, cheaper.
Later that day got an email with access information. Too late.
Now the battle begins.

]]>