Hi Anne, yes we contacted Air Bnb the night of the incident with proof of all messages between us and the host via text and images of the droppings we saw under the furniture in the living room, bathroom and kitchen. We were told by Air Bnb “we cannot take text messages as proof as they can be easily doctored” thankfully the bank thought otherwise and we have received a full refund

I am not your babe.

Even waiting double that time for a reply is not unreasonable and expecting a reply after waiting at least 30 minutes still smacks of self-entitlement.

STG58 a night for a “family holiday” in self-contained accommodation is cheap in the UK. Your “bloody full inclusive holiday for that price” is in what country? And inclusive of what? All meals? Transfers?

You saw one mouse. One. If there were mouse dropping “all over the caravan” why did any of you fail to notice them when you first arrived instead of saying “first impressions were okay”?

Hi Geoffrey, if you think this is okay, you clearly have no standards, and I would be seriously concerned if you are a host! as I said very clearly in the description there were mouse droppings all over the caravan which implies that there were more mice in the caravan, we just happened to see one. Evidence of mouse droppings in the kitchen cabinets where we would be eating, in the bathroom and living room. It is a serious health risk!

as for the 30min wait from each text I said at least! learn to read babe.

I’m sorry £580 is not cheap for a caravan! you an get a bloody full inclusive holiday for that price! If you’re hosting on air bnb it needs to be fit for purpose whether its a caravan or not, we didn’t get what we paid for! as it was disgusting and uninhabitable!

It is also not surprising it was booked solid in July – it’s high summer and the holiday season.

“We would have to sit in her garden with years’ worth of poo being emptied before us.” Were you held there at gun point? Chained up? You couldn’t have gone sight-seeing? You do not know if that was the only availability there was when it was booked to be emptied.

You expect a lot from a caravan and cheap at that. Goodness, the host not jumping immediately when you text her! Making you wait 30 minutes for a rely! Didn’t drop everything she was doing to attend to you! How terrible! What’s the world coming to?

You get what you pay for in this world. You pay for a caravan in the fields, you get a caravan in the fields. If you pay for beer, you should not expect champagne. If you want immaculate and prompt service, you need to pay for it. You paid double for your alternative accommodation and no complaint there other than price I notice.

However, one mouse in a camper is not unexpected. If you had reported it and the host handled it immediately, it should not be a concern. To ignore it, is troubling.

Did you contact Airbnb about any of your concerns during the first 24 hours of your trip or within 24 hours of a negative event? The terms of service requires guests contact Airbnb customer service within 24 hours.

Always keep all communication on the platform. If your host texts you, take a picture/image and post it on the Airbnb communication thread—state “this is to document our conversation”

Airbnb can/will only consider communication on its platform when attempting to resolve issues.

Common mistakes by hosts & guests are to not keep communication on the platform & to not involve Airbnb from the beginning.