Comments on: Warning: Airbnb Cost me $400K in One Day

By: Claire Brown

Claire Brown — Thu, 11 Mar 2021 22:27:04 +0000

After many 5 star reviews, we rented to a 25 y/o punk without reviews. He turned our nice beach home into a frat-house against our house rules and caused many damages. To add insult to Injury he left a 1 star review because we caught him on camera bringing in 15 people. AirBnB sided with him and refused to remove his false review. I really don’t understand their lack of loyalty. As hosts we put so much time and effort and money into offering AirBnB an excellent product and they chose to side with a loser who has no reviews and has contributed NOTHING to their company! How does make any sense?

By: Samarah Waters

Samarah Waters — Fri, 05 Feb 2021 08:11:55 +0000

Astonishing isn’t it? I’ve just had aid bnb side with a guest because there was a hopping mouse in the house (a native Australian rodent, un-harmful to humans and a protected species) and they didn’t expect a bunk-bed as you cannot choose a bunk with a double at bottom and single at top, so they felt mislead (even though they told me their child slept with them anyway and wasn’t in that room).

They’ve refunded them $2500 disregarding the pest control report, the messages between us, with me offering them to cancel during their stay, and then choosing to stay on a further 3 nights or offering a me single phone call to discuss. Decision is final.

I’ve deleted my own account and super anxious about it!

By: Whit

Whit — Tue, 26 Jan 2021 22:21:58 +0000

We need to change our thinking. There was a time when the facilitator – listing site (prior to Airbnb) was the company and the property owner was the customer. The traveler was a customer of the property owner.

With the change in vacation rentals where the traveler pays the fees to the the facilitator the traveler became the customer of the facilitator. The property owner then became the vendor. The facilitator (Airbnb) becomes the customer of the vendor (property owner).

The vender (property owner) has an at will contract renting the property to the customer (Airbnb). Airbnb then sublets the property to the traveler. Airbnb takes money from their customer and gives some of that money to the vendor (property owner). If the traveler (Airbnb’s customer) is unhappy the vendor, Airbnb cancels the at will contract with the vendor.

Airbnb uses these nice term Host and Guest implying that the business relationship is between the two. In reality the chain is vendor, Airbnb (Host), Guest.

When you have only one customer (the facilitator) you are at risk just as a regular manufacturer is at risk by having only one customer. If you lose that customer you likely loose the business. The solution is to diversify.

By: Yuri Andropov

Yuri Andropov — Sat, 19 Dec 2020 23:32:18 +0000

Agree. We had a similar incident with a problem renter. Despite over 4 years of solid 5 star ratings, Airbnb sided with them, and deleted all accounts and would not comment on the reason other than a violation of their policy. You are better off without a service provider that is skewed against the host.

By: Arjen

Arjen — Mon, 14 Dec 2020 13:31:59 +0000

Same thing here, seems any spiteful guest can kill your business.

I have had hundreds of 5 star reviews only over the years, just to have horror guests (breaking house rules even before arriving and multiple times on site) filling a bogus charge (you are done no matter what since there is no appeal procedure etc.).

Never relly on AirBnB only for your bookings and best just give the other sites extra time rather then end up with 80% of AirBnB bookings and have them in a position to hurt you.

By: Choey Renzullo

Choey Renzullo — Thu, 12 Nov 2020 21:33:50 +0000

Please tell me what alternative site you have posted on now, We had an almost identical problem to yours, and airbnb was horrible to us. Where else can we list that is similar?

By: pat

pat — Thu, 12 Nov 2020 20:57:57 +0000

It seems that if there is ANY complaint, the host account will be deleted. No explanation, no loyalty, no nothing. It makes no sense yet that is how they treat hosts.

By: TRUTHTELLER

TRUTHTELLER — Fri, 06 Nov 2020 14:35:28 +0000

I’m curious as to how you knew this guest stayed a block away yet next to your property do you own another property on that other block and or were you stalking this guests profile and that’s how you found out because they maybe left a review for that other property they stayed in?

I’m not saying there isn’t dirty competition going on after all , there very well could be and only airbnb hosts with that kind of money can really afford to play that game.
I hate monopoly