Do not trust Airbnb, period. First, they take no security deposit from guests. Good luck recovering any damages from the guest. Second, if you don’t have receipts for damaged goods, forget about receiving any money for claims.
The reason why I’m here is that I woke up this morning to an Airbnb email that said I was removed from the platform as a host because of a complaint from a guest. The guest confirmed a reservation for two people only. My place can only accommodate a maximum of two people. I provided Airbnb with video evidence of three people in my listing in violation of Airbnb rules and my house rules. Airbnb policy if an unauthorized guest causes damage; they will not pay.
Anyway, Airbnb removed us with no appeal or reason and said the decision was final. You are not in control of your listing via Airbnb. We will use VRBO and Lodgify from this point forward. Also, I found out that Airbnb does not even take out the security deposit from the guest. Airbnb would re-run the guest’s credit card for any damage but the guest may keep the card maxed out – you will never get your money. VRBO and HomeAway are much more professional.