Comments on: Very Unfair Airbnb Situation on Palawan https://www.airbnbhell.com/very-unfair-airbnb-situation-on-palawan/ Uncensored Airbnb Stories from Hosts & Guests Mon, 06 Jan 2020 08:07:09 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Caroline Anderson https://www.airbnbhell.com/very-unfair-airbnb-situation-on-palawan/comment-page-1/#comment-32912 Mon, 06 Jan 2020 08:07:09 +0000 https://www.airbnbhell.com/very-unfair/#comment-32912 I can’t believe how nasty the people are in the comments section! This seems to be a fairly consistent theme on this site. Quick to condemn and be mean about it. Like trolls they are.

It comes down to your cancellation policy. If it’s very flexible, then perhaps the guest has a case. If it’s not, then Airbnb has been remiss. If electricity blackouts are common, then note this in your listing, saying it is the case for the entire city. And supply torches in a basket on the table or a gas lantern or something. Be transparent about it so guests know what to expect – across the town/city/region etc.
Don’t rely on Airbnb only. Spread your place as wide as you can across a range of booking sites and on Google.

]]> By: Brian https://www.airbnbhell.com/very-unfair-airbnb-situation-on-palawan/comment-page-1/#comment-31464 Fri, 22 Nov 2019 18:21:42 +0000 https://www.airbnbhell.com/very-unfair/#comment-31464 You made the poor decision when the guest said they wanted to cancel with a full refund. You should’ve just said OK at that time. Instead, you were greedy and didn’t want to lose the money. Now you lost it all anyway. Maybe next time you’ll be more responsive to your guests.

Did the guest actually stay the night in your listing? If not, then it worked out exactly like it should have. If the guest actually stayed in your listing and didn’t leave and the electricity really did come back at 10pm and stay on, then I agree that a full refund should be given.

]]> By: Angela Alexander Lloyd https://www.airbnbhell.com/very-unfair-airbnb-situation-on-palawan/comment-page-1/#comment-31427 Thu, 21 Nov 2019 22:23:38 +0000 https://www.airbnbhell.com/very-unfair/#comment-31427 The guest clearly text you saying they had found another property that had electricity, you chose to ignore this and continue to communicate with them despite their requests for an immediate refund. It sounds as though this is a regular occurrence in your area, perhaps you should invest in a generator to offset guest disappointment when these instances arise! As a super host myself we have to encounter set backs, you either learn and move forward to meet guest expectations or suffer the consequences of not being able to compete with others in the hosting industry. The guest clearly told you they were leaving that night and gave a specific destination that met the needs your property did not provide. Either provide contingency plans or lose your Superhost status.

]]>