Comments on: Unauthorized Charge; I Don’t Use Airbnb

By: Elena

Elena — Fri, 01 Apr 2022 14:01:17 +0000

In reply to Chris DeThomas. I have just discovered that’s I had around 1500 £ charge on my company credit card, when I checked my bank balance. Someone had been using my card for Airbnb since 3 rd of March till 31st of March on daily basis. I only have a transaction reference number on my statements. I reported fraud with my bank. I just want to know what country was the accommodation booked in, just to work out who the thief may be. Any ideas? Have you had similar experience? I never used this card for Airbnb.

By: J. Smith

J. Smith — Tue, 08 Mar 2022 02:43:11 +0000

In reply to Chris DeThomas. Same thing just happened to me. I don’t have an Airbnb account. My credit card was charged $824 though Airbnb. I disputed the charge through an Airbnb contact, but the charge was not removed. I called my credit card company and they removed the charge, but Airbnb ran it through AGAIN. I called my credit card company again and they removed the charge. On March 4, the charge appeared AGAIN. I now have to get a new credit card. I will never use Airbnb again. They are disgusting.

By: Chris DeThomas

Chris DeThomas — Sun, 06 Mar 2022 19:06:30 +0000

Same thing just happened to me. Bank card charged. Awaiting results from a Paypal dispute. Airbnb needs to address this fraud that they are profiting from.

By: Carol Anne

Carol Anne — Sat, 23 Oct 2021 14:23:40 +0000

They just took $805 from my account yesterday claiming I owed cancelation fees. Same robot messages, same robot people. I was left with .25. If one more robot person tells me “they understand and are sorry but… “I am gonna lose my mind!

By: Paula

Paula — Wed, 13 Oct 2021 00:16:30 +0000

This exact thing happened to me. The bank caught it and a couple other pending charges. Airbnb would not stop it as it was pending when they could have cancelled the reservation in real time. I filed a police report and fraud with the bank. Airbnb just sent me the same robot email about how they decided it wasn’t fraud but instead someone I knew using my card. Even if that was true… which it is not… it’s still fraud!!! The emails they send are not a real person. I have replied several times and gotten the same response. I feel like they want their money no matter what.

It actually not just between you and your bank. Years ago I had it happen at a hotel across the country. I called the hotel the person was in, called the cops, they watched the camera, found the room, arrested the guy, I pressed charged. Airbnb could have cancelled the reservation. I was on the phone with them, they say it pending. They just moved me around until they got their money. It is really sad.

By: Bob

Bob — Fri, 08 Oct 2021 00:59:47 +0000

just happened to us… October 7, 2021. $7,206.00. Haven’t even used that card for a couple of years. The best thing to do is immediately contact your bank and let them know it is a fraudulent charge. It is usually resolved…. unfortunately often with the issuance of a new card which can be a hassle. In AirBnB’s defense (token defense) scammers try to get information out of them pretending that they were just scammed themselves. That may be why they are so tight-lipped. It still sucks though because I would like to know who the hell got their hands on that card #.

By: Torrey S

Torrey S — Sat, 02 Oct 2021 16:40:33 +0000

In reply to Esli. Just happened to me for over $250 on the 24th.. fucking ridiculous, never booking airbnb again

By: Torrey J

Torrey J — Sat, 02 Oct 2021 16:35:53 +0000

In reply to Esli. This just happened to me as well for $250.. fucking ridiculous.

By: Esli

Esli — Wed, 29 Sep 2021 05:28:05 +0000

This just happened to me for $500+. Someone made a booking in Miami, Fl. I saw the pre-authorization on my card immediately and reported it to my card company. When the charge posted I tried to get more information from AirBnB and they stonewalled me as if it’s not my payment information being abused and instead as of im the perpetrator. I don’t have ANY friends or family with my card info or any access to it. I’ll say this again with 100% certainty, I DO NOT HAVE ANY FRIENDS OR FAMILY MEMBERS WITH ACCESS TO MY PAYMENT INFORMATION. I’m pretty sure it’s either AirBnB itself doing this OR they have been hacked and hackers use the payment information in this way because they are unlikely to get cause, due to AirBnB’s bogus policy. Can anyone, with high enough unauthorized charge get their local news to pick up this story? AirBnB won’t stop this because they are benefitting with these unauthorized charges and ever since they went public (as a host) I’ve noticed they’ve become exceedingly sinister. Please keep posting your experiences guys and gals!

By: Bryan

Bryan — Thu, 22 Jul 2021 00:16:26 +0000

Same problem. Credit charged for $3500 for a reservation I didn’t make. 7 calls and they insist I allowed a friend or family member to use my card which I didn’t. Airbnb stopped responding altogether. No other fraudulent cards except Airbnb which leads me to think the FRAUDSTER ACTUALLY WORKS FOR AIRBNB. I’m also a host and hoping they don’t try to keep my payouts once the bank reverses the fraudulent charge. Completely and amazingly inept fraud team.