Comments on: Unauthorized Charge on Credit Card

By: Jente

Jente — Mon, 06 Nov 2017 09:50:45 +0000

Contact your CreditCard company! I just discovered this morning I was charged 170 euro. Called my creditcard company and it was solved in 10 minutes.

By: Tee Bee

Tee Bee — Fri, 20 Jan 2017 20:03:07 +0000

Fraud detection for $250 just popped up. BEWARE. Never have used this company and never will.

By: BF

BF — Thu, 27 Oct 2016 13:41:21 +0000

In reply to Jacqueline Klinger. I am also a recent widow with 5 children, and they drained my account of thousands this week. I called my bank ASAP, and they are handling. You need to report to bank and have them handle a fraud case. The bank said they have seen Air BnB come up a lot. They are clearly not my purchases so I have zero liability and bank will replace money. There were multiple large charges all within 24hrs, so this company is obviously not being proactive with fraud protection.

By: Jacqueline Klinger

Jacqueline Klinger — Sat, 15 Oct 2016 20:56:30 +0000

In reply to Susan Stolee. I just had money stolen and i never heard of airbnb either.. idk what yo do , im a widow and that was my kids social security check abd they hacked in and drained my account. .please let me know if you found a way to get $ back they stole

By: QL

QL — Fri, 30 Sep 2016 04:05:42 +0000

In reply to Susan Stolee. You should call your daughter's debit card bank. Is obvious that the debit card details have been stolen some how. It may be due to computer being spied and hacker capture the credit card details. And it just happen that they use airbnb to make fraudulent purchase. My bet is that they have an apartment host in airbnb and use that to gain that several hundred dollars. Many time credit card details is stolen due to spyware in computers or public wifi, nothing much to do with airbnb stored credit cards.

By: Susan Stolee

Susan Stolee — Thu, 29 Sep 2016 18:17:59 +0000

Fraudulent charges to my daughters debit card! Several hundred dollars… we had never even heard of Airbnb until now. Called customer service three times… first two times.. was disconnected as soon as I mentioned someone had charged services to her card fraudulently. Hacked credit cards seems to be way too common on this thread even from people who don’t have an account with this company. Something is fishy here!

By: Monica

Monica — Sat, 24 Sep 2016 13:06:30 +0000

In reply to alan. This just happened to me as well. $965 dollars for Airbnb San Fran. The biggest mystery I don't even have an AirBnb account and the only way to contact any kind of customer service is by entering account information.

By: Art

Art — Tue, 13 Sep 2016 23:31:58 +0000

In reply to Melissa mewhinney. I'm going to the same thing. There is an unauthorized charge of over $400 on my card. I've spoken with Airbnb customer service, they said that they were escalating my report to the case manager but that was a week ago. Can't they trace the payment to see who actually booked this and what reservation it's connected to ? I do not have a Airbnb account. What was the process to get your money back and how long did it take ?

By: Ville Salamanteri

Ville Salamanteri — Fri, 09 Sep 2016 11:22:15 +0000

Read the cancellation rules before making the reservation. It is clearly stated before the reservation. It depends on your host, which cancellation rule applies. Many hosts select non-flexible rule, and they lose customers because of that. However, if some people don’t care about their money and select a room with strict rules, well… it’s their loss.

About booking with wrong credit card. You can select the credit card from the options easily. I agree thought that it’s ridiculous if the payment happens without choice of selecting the payment method. That’s why it’s better to always select Paypal. It’s safer.

By: Steve

Steve — Fri, 24 Jun 2016 13:25:55 +0000

I had a similar experience, after reading stories about hacked credit card information I decided to use a low balance visa card instead of my bank card. 3 weeks after booking, received fraud alert from capital one regarding the same card. 4 separate charges from dillards, Marshall and a few other online sites that weren’t mine. Easy enough to fix. Capital one reversed the charges and issued a new card. Bottom line is their online payment site IS NOT SAFE. Its obviously susceptible to hacking so until they correct I would recommend either PayPal or buying their own loadable cards from walmart or anywhere that sells gift cards