Comments on: Unable to Find Airbnb, Nowhere to go in Scotland https://www.airbnbhell.com/unable-to-find-airbnb-nowhere-to-go-in-scotland/ Uncensored Airbnb Stories from Hosts & Guests Wed, 10 Feb 2021 17:51:51 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Jim Gellinch https://www.airbnbhell.com/unable-to-find-airbnb-nowhere-to-go-in-scotland/comment-page-1/#comment-45133 Wed, 10 Feb 2021 17:51:51 +0000 https://www.airbnbhell.com/nowhere-to-go-in-scotland/#comment-45133 Definitely something wrong with the original host however I doubt she actually got the money you paid, as hosts don’t get paid until the day after you’ve checked in. This sounds more like airbnb saw an opportunity to just keep/steal your money.

]]> By: Anne https://www.airbnbhell.com/unable-to-find-airbnb-nowhere-to-go-in-scotland/comment-page-1/#comment-45028 Mon, 08 Feb 2021 19:35:02 +0000 https://www.airbnbhell.com/nowhere-to-go-in-scotland/#comment-45028 Did you try to contact the host via the Airbnb app? Or was it personal calls and/or texts? Airbnb holds hosts accountable for response times. Airbnb will always consider communication on the platform, communication off platform may or may not be considered.
As a host who had to cancel a stay due to an extenuating circumstance (A/c died; 95 degree days), Airbnb gave my guests a choice of staying at other Airbnb property or refund; so you may still have hope for a refund.
Always ask for your concerns to be escalated to a Customer Service. Post your concerns on the Airbnb Twitter feed and/or Airbnb Facebook sites. They tend to respond better to those.

Include only pertinent facts.
E.g. (use any/all/none as you wish) requesting refund for dates——. Unable to find original Airbnb rental. Poor directions. Address not available by GPS (? If True?) several attempts to contact owner, no response. Based upon lateness & delay in Airbnb assistance, we booked a different Airbnb. Airbnb offered yet a different replacement stay. Because we stayed on Airbnb platform for a replacement stay, we ask that Airbnb consider our stay at ——-as the replacement stay and refund the cost of the stay at ———. Otherwise Airbnb was paid by us for 2 different stays for the same dates.

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