Comments on: Three Weeks: No Advice, No Refund, No Help https://www.airbnbhell.com/three-weeks-no-advice-no-refund-no-help/ Uncensored Airbnb Stories from Hosts & Guests Wed, 16 Sep 2020 04:41:34 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Jeffrey Ellis https://www.airbnbhell.com/three-weeks-no-advice-no-refund-no-help/comment-page-1/#comment-38683 Wed, 16 Sep 2020 04:41:34 +0000 https://www.airbnbhell.com/3-weeks-no-advice-no-refund/#comment-38683 I have also received no response from Airbnb for over two weeks.
My home was delisted as the result of an error by L.A. City — another Airbnb host “stole” my city permit number and used it for his listing.

The city investigated, and reinstated by Home Sharing Certificate — with a one year extension. But Airbnb has yet to allow me to relist.

The City (via a real human being) has confirmed that Airbnb has all of the updated information — they just need to remove the “exception code” that will allow me to relist for short term rentals.

Airbnb Support confirmed that my case had been “escalated” — but they have no direct contact with the escalation unit, and have no idea if or when my issue will be resolved.

I have emailed Brian Chesky and Aisling Hassell — with attached documentation — but received no response after several days. I just sent them letters via Certified Mail.

I’m an Airbnb Plus Superhost with over 100 perfect 5.0 reviews in two years. I really enjoy hosting, but Airbnb may lose me if this matter isn’t resolved soon. Fortunately, I don’t need the income to survive. I do love being a host, but am currently thinking of listing with VRBO as well as marketing to my neighbors and business contacts.

]]> By: shiskyoffles https://www.airbnbhell.com/three-weeks-no-advice-no-refund-no-help/comment-page-1/#comment-38537 Sat, 12 Sep 2020 11:33:16 +0000 https://www.airbnbhell.com/3-weeks-no-advice-no-refund/#comment-38537 That’s bad. You lost money + bad reviews.

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