Comments on: Thought I was the only one going through Airbnb Hell

By: Jonah

Jonah — Wed, 11 Mar 2020 14:23:54 +0000

OK, so again, it is your problem, not theirs. Bottom line, you should have checked.

By: ck Atelier

ck Atelier — Mon, 02 Mar 2020 19:55:04 +0000

I will never travel through airbnb–they are a bunch of crooks. We have had nothing but trouble with them and they don’t care–they will even hang up on you in order to make you go away. Terrible customer service.

By: Concerned Citizen

Concerned Citizen — Wed, 26 Feb 2020 01:15:30 +0000

In reply to Prune. Ha. Concerned Citizen is a 10 year host with over $1.5M in Sales.

By: Jessica berkel

Jessica berkel — Tue, 25 Feb 2020 12:09:18 +0000

I often wonder why companies take contact information and then fail to contact you. But on the other hand, Airbnb does say the reservation will be cancelled if they cannot get the rest of the money when it is due. I even get a 3 day heads up email before they take off the balance of the amount.
So at that point knowing there was an issue with the card, you should have taken action.
Sorry about your experience, that surely would have been heart breaking but I am glad you all made the best of it in the end.

By: Prune

Prune — Tue, 25 Feb 2020 03:40:30 +0000

Concerned citizen is clearly an Airbnb employee. That tells you everything you need to know about this predatory company.

By: Concerned Citizen

Concerned Citizen — Mon, 24 Feb 2020 19:15:09 +0000

Sorry you went thru this. In addition to a valid credit card on file you need a valid e mail. Not sure how this is Airbnb’s problem. Ultimately it’s your responsibility to have a current account on file.

As for refund of deposit, you may have lost it due to nature of cancellation that would have affected the host.