There’s No One Home at Airbnb Support

I just spent a splendid two weeks trying to get through to Airbnb support. I have received robot messages from several mythological support people. Some are insulting, some claim to be supportive and not do anything, and none seem to read the messages I sent. Yesterday they added another fun category of pretending to call me back and claiming there was no answer.

I think even a robot could see that the messages were being sent from my phone that was in my hands. I have blocked all my time with Airbnb and plan on finding a company with actual people in it to take my money for use of the website. They charge nearly as much is a reputable rental agency and give nothing in return.

Posted in Airbnb Host Stories and tagged , , , , , .

2 Comments

  1. Unfortunately, I share the same experience. The lack of support and lack to respond in a timely manner is frustrating. Airbnb revenue is based on bookingfees, therefore dependant on availability of accomondation for guests to book. Needless to say, it is vital to have functioning and dedicated staff focusing to resolve problems for hosts as well as for guests when they occur.This company plans an IPO, what a joke if hosts starts to abandon the Airbnb

  2. I had the same experience with a non hearing phantom Airbnb support “person”.
    Host demanded we leave after 1 night of 3 night reservation.
    Airbnb support is tone deaf. No help.
    Host parking not as advertised. NEVER WILL USE AIRBNB AGAIN.

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