verification? Archives - Airbnb Hell https://www.airbnbhell.com/tag/verification/ Uncensored Airbnb Stories from Hosts & Guests Tue, 15 Mar 2016 05:40:25 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg verification? Archives - Airbnb Hell https://www.airbnbhell.com/tag/verification/ 32 32 Airbnb Verification Frustration! https://www.airbnbhell.com/airbnb-verification-frustration/ https://www.airbnbhell.com/airbnb-verification-frustration/#comments Mon, 14 Mar 2016 10:56:16 +0000 http://www.airbnbhell.com/mr-2/ Hi There, I used to use airbnb quite a lot, but now I’m being asked to “Verify ID.” There are all sorts of issues regarding the security, but reluctantly I agreed to this and tried to do so for over 2 hours.  What a nonsensical request, and pathetic piece of software that, on holiday assumes: […]

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]]> Hi There,

I used to use airbnb quite a lot, but now I’m being asked to “Verify ID.” There are all sorts of issues regarding the security, but reluctantly I agreed to this and tried to do so for over 2 hours.  What a nonsensical request, and pathetic piece of software that, on holiday assumes:

a) I can verify despite working on a microscopic dataphone screen

b) I have a scanner camera (I don’t)

c) That accepts only jpg not pdf so passport in pdf form is not accepted

d) After I managed to download a converter, from pdf to jpg, AirBNB site decided that B&W is not acceptable.

e) I had a backup colour pdf and managed to download a converter, from pdf to jpg, but airbnb site decided that this file was now too big

f) Managed to download a 3rd converter to make a large colour jpg smaller size

g) Airbnb site said still not acceptable… and offered no alternatives!!!!!

Crap – I will never use AirBnB again!

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]]> https://www.airbnbhell.com/airbnb-verification-frustration/feed/ 1 Airbnb Verifications Are An Intrusion of Privacy https://www.airbnbhell.com/airbnb-verifications-intrusion-privacy/ https://www.airbnbhell.com/airbnb-verifications-intrusion-privacy/#comments Fri, 25 Sep 2015 11:11:10 +0000 http://www.airbnbhell.com/airbnb-an-intrusion-on-privacy/ Airbnb’s verification process is an intrusion on privacy. There is no place for processes like this. People should not use this site. There is absolutely no reason for them to request all of your profile details in order to book an apartment. Passport and mobile number should be more than enough. For example I don’t […]

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]]> Airbnb’s verification process is an intrusion on privacy. There is no place for processes like this. People should not use this site. There is absolutely no reason for them to request all of your profile details in order to book an apartment. Passport and mobile number should be more than enough. For example I don’t want airbnb snooping through my data trying to sell crap to all my friends.

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]]> https://www.airbnbhell.com/airbnb-verifications-intrusion-privacy/feed/ 1 AIRBNB Refuses to disclose reason for termination https://www.airbnbhell.com/airbnb-refuses-to-disclose-reason-for-termination/ https://www.airbnbhell.com/airbnb-refuses-to-disclose-reason-for-termination/#comments Sun, 21 Jun 2015 02:16:22 +0000 http://www.airbnbhell.com/airbnb-refuses-to-disclose-reason-for-termination/ In the past year I had signed up for using airbnb and had done a very large amount of business with them. ALL transactions were handled in less than 24 hrs, all fees and money handled according to policies and every request airbnb made for any verification, etc was completed in 1-2 business days. ALL […]

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]]> In the past year I had signed up for using airbnb and had done a very large amount of business with them. ALL transactions were handled in less than 24 hrs, all fees and money handled according to policies and every request airbnb made for any verification, etc was completed in 1-2 business days. ALL feedback was extremely positive from guests. There was no reason for concern whatsoever. Suddenly I noticed that even though my listing was the only one in town my listing would not come up when that town was searched for. Instead the listings from all surrounding towns would show up and my listing would finally come up on about the 3rd or 4th page. I continued to get business so I did not try to address this. Then about a week ago I received an email that I needed to verify my account. So in less than two business days I uploaded my information… They wanted passport or ID and I received a response than my verification was complete. However that same day my account was froze and $4000 of bookings all received cancellation notices from airbnb. They were also told that if they booked with someone else on airbnb they would get an extra 10% refund for staying with airbnb. I can still to this day sign into my account and even message the people that were cancelled however the messages do not get delivered and my listing no longer shows online. After tons of calls to a terrible customer service department one person said Samantha was our airbnb agent and she quit that afternoon. Eventually we were referred to another so called division and Mark and Noah were supposedly working on it and that there were internal troubles that were getting worked out and we would get a response in 24-48 hrs. The 48hrs lapsed and not one contact was made to me. So I started calling again. This time I was told my account was terminated and was given false dates of emails that were supposedly sent but they do not line up chronologically with the sequence of events. I insisted that I be given a reason for termination and airbnb refused to give any explanation. They kept saying you have been terminated and we are no longer going to talk to you. I demanded to talk to a supervisor and was again told “no, your account has been terminated”. I was also given the game of if getting too pushy they put you on hold for a few minutes and then come back, and if you get pushy again they do it again… This is a new trick all customer service departments are turning to. Gone are the days of a company giving any credence to good customer service. I have one guest who stayed the weekend while things were transpiring and airbnb is holding their money and will not release it to me because they say they terminated my account… which according to them did not happen until 5 days later… I have managed to contact some of my cancelled bookings and they are extremely grateful for my efforts and they will never use airbnb again. Some of them use other sites and will not use airbnb again. Ironically a fellow host had an independent review agent who reviews several of these sites stay at their property and is disgusted with what happened. That person is going to try to at least get to the bottom of things. Hopefully that will help get the word out. This has apparently been happening for years with airbnb and one may wonder, with the other legal troubles they are having, what is really going on. My advice is RUN FROM AIRBNB AND TELL EVERYONE!!! This needs to be made known. If there are any efforts to pull together support to do something about this PLEASE let me know. I had a very upstanding cleanly ran relationship going and was terminated with no reason given. Dont think for a minute it had anything to do with the “video verification” they are pushing. Are they steering business? Was I too successful and they shut me down to play favortism? I have no idea, but I know other host accounts that are getting extremely uncomfortable with airbnb and will soon be leaving. That is one way to resolve this… Air their dirty laundry HEAVILY and leave them squandering in their legal issues they are already struggling with.

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