ridiculous Archives - Airbnb Hell https://www.airbnbhell.com/tag/ridiculous/ Uncensored Airbnb Stories from Hosts & Guests Fri, 30 Oct 2015 21:27:20 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg ridiculous Archives - Airbnb Hell https://www.airbnbhell.com/tag/ridiculous/ 32 32 Bad Airbnb customer service – Canceled reservation without asking https://www.airbnbhell.com/bad-airbnb-customer-service/ https://www.airbnbhell.com/bad-airbnb-customer-service/#respond Fri, 30 Oct 2015 14:01:50 +0000 http://www.airbnbhell.com/bad-airbnb-customer-service/ I had a really bad experience on Airbnb today. I made a reservation, and 2 days later I realized I couldn’t make the trip, so I told the host that only my friends will stay in his place. (I don’t know if the host told this to Airbnb, or Airbnb is peeking our messages.) And […]

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]]> I had a really bad experience on Airbnb today. I made a reservation, and 2 days later I realized I couldn’t make the trip, so I told the host that only my friends will stay in his place. (I don’t know if the host told this to Airbnb, or Airbnb is peeking our messages.) And then I got an email from Airbnb telling me I shouldn’t make reservation for others. The staff didn’t ask for my opinions or explanations and canceled my reservation immediately, which was really annoying to me. This cancellation caused me to lose 14 euros in Tax fees.  The person cancelling said she will give me a coupon, but I don’t even want to continue using Airbnb after this bad experience, why do I need the coupon? I really hope Airbnb improve their customer service quality.

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