To figure a new solution, we tried to add a day so we were in the 31-night category. That added over a thousand dollars for the extra night. We could not get any help from customer service. In fact, we got five or five different suggestions, which began with canceling and starting over; this would have penalties.

It seems to me Airbnb is great at wanting the business but poor at actually wanting to fix the problems. Finally a lady got back to me from the Portland office and we figured out why we could not add a day. I had listed two days before and after reservations for cleaning. If a guest needs to stay longer Airbnb’s software should have pushed the cleaning days out. I am going to look for new alternatives to Airbnb. They can afford luxury offices but can’t help fix something with what should have been done with a single phone call.

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