late check in Archives - Airbnb Hell https://www.airbnbhell.com/tag/late-check-in/ Uncensored Airbnb Stories from Hosts & Guests Sun, 20 Dec 2015 22:43:38 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg late check in Archives - Airbnb Hell https://www.airbnbhell.com/tag/late-check-in/ 32 32 Airbnb has the Worst Customer Service https://www.airbnbhell.com/airbnb-worst-customer-service/ https://www.airbnbhell.com/airbnb-worst-customer-service/#comments Sat, 19 Dec 2015 16:04:13 +0000 http://www.airbnbhell.com/worst-customer-service/ I rented a room where the host said he would clean it after he got off work at 6. The check in time stated 3pm, but I didn’t feel like I could force him to come home from work earlier so I planned around his schedule. When I came back around 7:30 he had still […]

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]]> I rented a room where the host said he would clean it after he got off work at 6. The check in time stated 3pm, but I didn’t feel like I could force him to come home from work earlier so I planned around his schedule. When I came back around 7:30 he had still not come back and the sheets were dirty and there were dirty towels from the previous guest. The toilet had urine on it and the apartment smelled bad. Airbnb wanted him to come home and remedy the situation instead of reimbursing me. When he was not home by 9 they finally agreed to reimburse me. Which is great, but I had to go back and forth with them for almost an hour and get a supervisor involved. They also agreed to pay up to $150 for my first night in a hotel. So I get a hotel for 2 nights thinking everything will be ok. Then this morning I find the case manager has sent me 2 emails between 9 and midnight stating she needs the receipt and then that she is not paying for the hotel anymore. When I call back i’m told I just have to wait for her to return and they can’t give me a timeline. Way to ruin a vacation! I wouldn’t have been upset with the dirty room if customer service had responded to the situation quickly and fairly and I was able to put it all behind me, but I’m still having to deal with them.

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