last minute airbnb cancellation Archives - Airbnb Hell

Airbnb Cancelled due to Higher Bidder?

Craig — Wed, 22 Jun 2016 07:53:32 +0000

This was my first time with Airbnb and a bummer of an experience. Several months ago, I reserved a “cabin” in Monterey, California with “Kirk” for eight nights for a retreat I was attending in late July/early August. I received a cancellation notice, with no reason (or compensation) given. However, given the desirability of Monterey, especially in summer, I’d wager the host was offered substantially more than I had paid and cancelled without penalty, as hosts are able to do with Airbnb. (I wonder if he’s done this before – firm reservation vs higher bidder? Hmm…) Now, the inconvenience is on me and I’ll have to cancel my retreat reservations with a penalty as I can’t find anything nearly as nice for twice the price.

Airbnb: Once bitten, NEVER AGAIN. Won’t do it. Beware. Major risk. Apparently, accommodations can be pulled and offered to the highest bidder.

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Horror, Thy Name is Airbnb NYC

Prakash — Fri, 10 Jun 2016 10:13:30 +0000

We (a family of four) were travelling to New York for the first time. We tried to make bookings on the Airbnb site, but many hosts either did not reply or refused. The response time from hosts was a minimum of 48 to 72 hours. We then chanced upon a place on East 13th Street, Manhattan which was reasonably priced. We paid up in full two months (for our 5-night stay) before our proposed trip. We confirmed with the host the night before check in. We had an email also from Airbnb. Eight hours before check in, we get an email from Airbnb cancelling our reservation. The host informed us that the reservation was cancelled abruptly by Airbnb. We could not find a reasonably priced hotel. Airbnb was of no help. They just refunded the money after two months. We lost money on the exchange rate and conversion charges for no service provided. You are pushed in a loop on their website trying to contact them for a resolution.

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Cancelled, Stranded in Miami

Jennifer — Thu, 02 Jun 2016 07:06:28 +0000

I spent hours looking for the perfect spot for my romantic getaway weekend in Miami. Today, in trying to coordinate with my host on the arrival time I was told to call Airbnb directly. Airbnb informed me that my host cancelled my reservation today, less than 24 hours prior to my arrival. Their only solution is to either give me a 10% surplus for rebooking another unit or a refund. I am at work and leave on a redeye flight to Miami. I have no time to contact other hosts and line up a place that took me hours to find. Another unit in the same building is $300 more for the two nights and it has a $45 parking fee when I was supposed to have parking included.

Airbnb has ruined my weekend plans and they have no solution other than for me to spend many more hours trying to make a new booking or spend hundreds more for a hotel. TOTALLY UNACCEPTABLE. Not to mention it will take 5-7 days for my refund to clear!!! GRRRR!!! They don’t even allow you to write a review about the host without having completed a stay. I should be allowed to warn other potential patrons of his inexcusable behavior. I am not booking anything with Airbnb again.

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Airbnb Should Pay More for Last-Minute Cancellation

lorena — Thu, 21 Apr 2016 00:34:49 +0000

I booked a trip through Airbnb on February 1st, 2016, and this morning – April 20, 2016 – I got a text from Airbnb stating that Lindsey Secor had cancelled my reservation. I had booked a two-night stay in Mancelona, Michigan. The host Lindsey Secor just texted me, stating “…personal circumstances have caused me to remove my home from Airbnb. I am very sorry. Thank you for understanding.”

I understand that is not Airbnb’s fault for the host pulling out, but i think the host should be charged at least one thousand dollars for doing this; I wasted many hours and now of course the prices are much higher. My best friend is visiting from Australia and i wanted to show him around. I also booked a trip to Niagara Falls, so I hope that host does not cancel this trip. Airbnb should charge each homeowner a large fee for cancelling on their guest: not just $50 or $100… I would say $1000 or more. I am very disappointed.

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