Our Airbnb host asked us to cancel the reservation after we discovered that we couldn’t eat honey, milk, etc. (vegan craziness) and asked for a full refund. Then she refused to refund our 50% strict cancellation non-refundable deposit ($800 CAD). Airbnb asked her to make the refund, she refused, and then they closed the case, bouncing back any email reply. That’s it. We’ve been deceived with a misrepresentation and lost 800 CAD after following the host’s directions one day after booking. Airbnb washed their hands of it, and the case is closed. What a horrible company and experience. There’s complicity in theft, which doesn’t even apply their own terms and conditions. I will never deal with them again, and am closing my account.

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